Front Desk Coordinator/Administrative Assistant
Glendale, CA
Part-time
$43,680-$72,800About This Job
We are passionate about providing luxury aesthetic treatments in a calming, client-focused environment. Our team of skilled professionals is dedicated to enhancing natural beauty and delivering exceptional service. We are currently seeking a friendly, organized, and professional Front Desk Receptionist to be the first point of contact for our clients and help ensure a seamless spa experience from start to finish.
Key Responsibilities:
•
Greet clients warmly and create a welcoming, professional atmosphere
•
Manage appointment bookings, confirmations, cancellations, and follow-ups
•
Answer phone calls, respond to emails, and handle general inquiries
•
Maintain a clean, organized, and presentable front desk and waiting area
•
Process payments, issue receipts, and manage daily cash/credit transactions
•
Provide detailed information about services, promotions, and memberships
•
Collaborate with aestheticians and medical providers to maintain efficient scheduling and workflow
•
Ensure client forms and documentation are completed and filed properly
•
Handle client concerns with grace and escalate issues as needed
•
Support light sales efforts by recommending treatments, memberships, or products when appropriate
•
Assist with social media content creation or engagement to help market the business
Qualifications:
•
Previous front desk, spa, or hospitality experience preferred
•
Excellent customer service and communication skills
•
Comfortable working in a fast-paced, client-focused environment
•
Professional appearance and demeanor
•
Proficient in scheduling software and Microsoft Office (experience with spa software is a plus)
Perks & Benefits:
•
Employee discounts on treatments and products
•
Opportunities for growth and advancement
•
Positive, team-oriented work environment
Job Type: Part-time
Pay: $21.38 - $35.00 per hour
Expected hours: 35 per week
Schedule:
•
4 hour shift
•
8 hour shift
•
Day shift
•
Morning shift
Application Question(s):
•
What does “exceptional customer service” mean to you, and how do you deliver it?
•
On a busy day, you’re answering phones, checking clients in, and a delivery arrives. What’s your approach to prioritize tasks in the moment?
•
Describe a time when you noticed something was wrong or could be improved at work, and you took the initiative to fix it. What did you do?
•
A client walks in for an appointment but appears frustrated because they had to wait 15 minutes. How would you handle the situation?
Work Location: In person
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