Foliage Design Systems

General Manager

Orlando, FL

Full-time

About This Job

Job Summary

The general manager is responsible for overseeing all aspects of their assigned branch, including both day-to-day operations as well as execution of the long-term, strategic plan. The general manager is also responsible for both employee and client/account management, ensuring employees are trained and capable of meeting client/account objectives.

Essential Functions

Leadership

•

Participate in the development of strategic corporate initiatives and actively contribute to short-and long-term organizational planning activities.

•

Provide leadership that mentors and develops all team members.

•

Responsible for selection, training and development of staff for assigned branch.

•

Communicate clear expectations to all team members.

•

Ensure staff have the tools and training necessary to meet all assigned metrics.

•

Coach, counsel and manage performance of direct reports.

•

Organize and coordinate ongoing training and career development opportunities for all staff aligned with the assigned branch.

•

Provide local interpretation of existing policies and procedures and ensure adherence by all team members. Assist with implementation and training for updated and new policies and procedures.

•

Ensure the company’s standards and quality control are maintained in all areas (including but not limited to):

+ Exterior Service operation, philosophy and account management + Vehicle inspection and maintenance + Company phone plan + Facility maintenance, repairs and security.

Financial

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P&L management.

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Assist in the development of budget for assigned branch.

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Review and approve payroll, overtime and branch expenses ensuring alignment with established budget.

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Regularly monitor metrics and address areas where goals and budgets are not being met.

Sales and Client Relationship Management

•

Achieve growth by winning new accounts.

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Ensure the sales team is executing on the strategic growth plan targeting appropriate prospects and accounts.

•

Monitor client relationship management software regularly to ensure the pipeline report is up to date.

•

Attend industry events and networking opportunities to build brand visibility and generate new leads.

Required Qualifications

•

Bachelor’s degree in business administration, horticulture or other related field, or 10 years of management experience

•

Minimum of 5 years’ experience as an operations or general manager

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Strong follow-through, quick decision-making abilities and able to solve problems in a fast-paced environment

•

Valid driver’s license and a driving record that allows the employee to be covered by the company’s insurance company

•

Adept at using Microsoft Office365 and online sales tracking tools

•

Strong organizational, time management and prioritization skills

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Comfortable working in a highly digitized and electronic environment

•

Ability to communicate effectively in English, both verbal and written

•

Interpersonal skills, with the ability to build strong relationships at all levels

•

Comfortable with a significant amount of personal accountability and responsibility

•

Self-starter, ability to set priorities and keep to projected schedules

Preferred Qualifications

•

Horticulture background and a love of plants and biophilic design

•

Prior experience in a leadership role in the horticulture industry, strongly preferred

•

Ability to communicate verbally in Spanish

Physical Requirements

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Ability to communicate in English both verbally and in writing

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Walking – ability to be on feet for a large portion of the workday

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Kneel/Bend/Stoop/Squat – to perform site evaluations

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Climb – to perform site evaluations

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Writing – to prepare documentation targeted to both employees and clients

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Visual acuity – to evaluate plant health and identify physical spaces that may be appropriate for plants and plant materials

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Working conditions

+ Indoor and outdoor environment – this position is primarily indoors, but will regularly require outdoor work to review and evaluate job sites

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General Manager

About This Job

Job Summary

Essential Functions

Leadership

Financial

Sales and Client Relationship Management

Required Qualifications

Preferred Qualifications

Physical Requirements

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