Guest Service Representative

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.

Responsibilities

 Providing information to guests about hotel services, facilities, and other amenities

 Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)

 Entering/changing reservations information on the computer

 Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts

 Informing housekeeping department about room status/availability

 Selling rooms to “walk in” customers

 Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members

 Operating hotel switchboard

 Cleaning the front desk area

 Maintaining daily logs

 Balancing shift work and cash drawers

 Stocking hotel store with products in an effective and attractive manner

 Knowledge of and ability to perform shuttle/van driver responsibilities as needed

Requirements

 Prior front desk and/or customer service experience is preferred

 Customer-service oriented and excellent interpersonal skills

 Strong initiative and work ethic

 Punctual , reliable, and regular attendance

 Strong attention to detail

 Ability to work in a fast-paced environment

 Excellent communication skills – verbal and written

 Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways

Job Types: Full-time, Part-time

Expected hours: 18 – 32 per week

Benefits:

Schedule:

Work Location: In person