NorthStar Energy, LLC

Information Technology Support Specialist

LocationKalispell, MT
Job Typefull_time

About This Job


Status:

Non-Exempt


Location:

Kalispell, Montana


About the Company

NorthStar Energy’s family of operating companies has a rich history of dedication and service throughout the western U.S., Alaska, and Hawai’i. Our companies in Alaska include Delta Western, Inlet Energy, and Alaska Petroleum Distributing. We serve the big island of Hawai’i and Maui through four respected brands: Hawai’i Petroleum, Hawai’i Fuel Network, ‘Ohana Fuels, and Minit Stop. In 2021, we welcomed The Jankovich Company in southern California to our family. We were pleased to add our newest family member, CityServiceValcon, in 2022, distributing fuel and packaged lubricants throughout Montana, Idaho, eastern Washington, and Wyoming. Combined, we employ over 760 employees. Visit www.nsenergy.com to learn more about us.


About the Role

NorthStar Energy’s IT department is part of NorthStar’s Shared Service organization and responsible for delivering best-in-class technology solutions across all operating entities. The IT Support Specialist interfaces directly with every individual throughout the organization and is the primary interface for all support requests. This is a technical role that requires excellent customer service, communication, and organizational skills.


Responsibilities

Respond to and document employee inquiries that are submitted via phone, email and in person correspondence

Act as primary contact to investigate problems, answer technical questions, and document/escalate issues as appropriate
Maintain all employee inquiries within helpdesk ticketing system ensuring next steps, status and resolution are kept up to date
Build, upgrade, and troubleshoot physical laptops and desktop computers
Install computer firmware, Windows operating systems, drivers, updates, and applications from scratch
Utilize image deployment systems to facilitate the transition from a manual build process to an automated one
Manage administration of Windows Active Directory including user account management, security groups, NTFS permissions and computer objects
Troubleshoot network issues using OSI Model
Install, maintain, and troubleshoot all Microsoft 365 products including mailbox management
Troubleshoot and resolve problems around the configuration and performance of computer peripherals including but not limited to docking stations, monitors, keyboards, mice, printers, web cameras, microphones, speakers, headsets, etc.
Help develop/maintain documentation and knowledgebase
Work with third party manufactures on warranty issues, including hardware and software
Maintain hardware inventory lists and request replenishment of items needed for different deployment scenarios
Support setup of video conference systems such as Microsoft Teams and in-office resources
Support security best practices and malicious software isolation strategies


Qualifications

Bachelor’s degree in computer science or related technology
3 - 5 years of relevant experience in a customer focused position involving technical knowledge of a companies’ infrastructure services, or an equivalent combination of education and experience.
Highly analytical and able to absorb new software and hardware skills quickly
Strong proficiency in Microsoft Office applications
Ability to work independently, prioritize and plan effectively
Work well in a team setting and collaborate with others


Required Skills

Excellent customer service skills
Strong communication skills
Organizational skills


Preferred Skills

Experience with Microsoft 365 products
Familiarity with Windows Active Directory


Pay range and compensation package

Tuition Assistance
Charitable Match
Life Insurance - 2x your annual earnings
Free Credit Report Monitoring
Employee Assistance Program
Telemedicine Options
Medical, dental, and visions plans
Tapcheck: On-Demand Access to Earned Wages


Equal Opportunity Statement

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.


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