ULTRA-MET

Inside Sales Associate

LocationUrbana, OH

About This Job

Company Overview: The Ultra-Met Company is a leading independent manufacturer of tungsten carbide products for fabricators and tool makers that will be used in a wide range of industries such as the automotive, aerospace, medical, petroleum, and woodworking industries. Our products primarily consist of cutting tools and wear products. The manufacturing process involves the use of Tungsten powder, pressing, forming, sintering, and grinding operations. We are a locally owned, privately held, long-term growth-oriented company.

Summary: In this key role, the Inside Sales Associate will support our customers, inside and outside sales team. This role will be responsible for processing our customers’ order, ensuring the accuracy of the data entered. You will also be responsible for communication with our customers for confirmation, any changes that need to be made and any updates with the customer’s order. Must have a customer service mindset and the ability to work in a fast-paced environment.


Specific responsibilities include:

Enter customer orders into our ERP system (Global Shop) accurately and promptly

Review orders for accuracy and completeness before processing

Collection of relevant customer information and creation of new customers into our ERP

Communication with customers to confirm order details and correct any discrepancies or issues

Ensure product availability and coordinate with other departments to facilitate order fulfillment

Update customer records as necessary

Resolve order related issues and escalate complex issues

Provide excellent customer service and answer customer inquiries as related to their orders

Develop Standard Operating Procedures for this new and developing role

Other duties as assigned


Specific qualifications include:

Previous customer service, data entry or inside sales experience preferred

Excellent communication and customer service skills

Strong attention to detail and accuracy

Experience in a manufacturing environment preferred

Excellent verbal and written communication skills.

General computer skills including Office, Teams, Word, Excel, PowerPoint.

Must be able to read, write and speak English fluently.

Must be legally eligible to work in the United States.

Equal Employment Opportunity

The Ultra-Met Company is an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status, or any other characteristic protected by federal, state or local laws.

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