IT Support Specialist
Bangor, MI
Full-time
$50,000-$60,000About This Job
POSITION: IT Support Specialist
LOCATION: Bangor, MI (Eligible 1- Day per week remote)
RATE: $25.00-$30.00 per hour
JOB SUMMARY:
Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs.
ESSENTIAL FUNCTIONS:
•
Image new computers for deployment and evaluate old computers for repurposing or recycling.
•
Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals.
•
Identify and resolve network/VOIP issues.
•
Configure and install application software and operating systems.
•
Manage users and resources using Microsoft ®Windows Active Directory, Microsoft ® Office 365 and other platforms.
•
Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training.
•
Provide technical guidance to employees and create user-friendly documentation.
•
Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends.
•
Support company phone systems and assist with mobile device management.
•
Collaborate with other Information Technology staff on various projects.
•
Perform all other duties as assigned.
EDUCATION AND EXPERIENCE:
•
Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education.
•
Microsoft, Cisco, Linux, or similar certification is a plus.
Skills, Talents And/Or Characteristics
•
Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
•
Hands-on experience with Windows/Linux OS environments
•
Good understanding of computer systems, mobile devices and other tech products
•
Ability to diagnose and troubleshoot basic technical issues
•
Familiarity with remote desktop applications and help desk software
•
Excellent problem-solving and communication skills
•
Ability to provide step-by-step technical help, both written and verbal
•
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
IND123
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