We are currently seeking resumes from qualified, responsible, self-sufficient, energetic IT Systems Support Specialists for our Phoenix, Arizona office. The ideal candidate will be motivated to develop and build their personal knowledge and skills to assist with the growth and success of the office. We offer a friendly, professional atmosphere with excellent benefits and a salary commensurate with experience.
Job Description:
In this role, you will be an integral part of AZTEC’s IT Team, working in a collaborative environment, responsible for the following tasks:
•Provide “best-in-class” user support
•Manage the help-ticket queue, troubleshoot, solve user issues, and escalate when necessary
•Serve as our first point of contact when IT user issues arise
•Provide hands-on user support on a wide array of software applications
•Create user accounts in Active Directory (AD)
•Assign IT Hardware as requested by the hiring manager
•Assign O365 licenses that are necessary for the user’s role within the company
•Provide IT Orientation for all new hires on their first day and answer any IT questions they may have
•Active Directory Support:
•User account creation, password resets, and assigning permissions
+ Assign users O365 Licenses based on the role within the company
•O365/SharePoint Groups Support:
+ Create O365 Groups for projects. End user training on O365, Microsoft Teams, and Teams Rooms Conference Room systems
+ Assign IT Hardware and maintain an accurate inventory. (Including asset tagging and troubleshooting hardware issues)
•High proficiency with the use of Microsoft O365 Software Suite:
+ OneDrive, Excel, and Word
+ Document software installations, configurations, and known issues
+ Create new and edit existing documentation across the entire IT Infrastructure as hardware or configuration changes
+ Install software, patching, configuring, and maintaining laptops and mobile devices. Examples include monitors, docking stations, and printers
Job Qualifications (Education, Experience, and Skills):
•Minimum Education: Associate Degree in computer science, IT, related field, or equivalent work experience and training
•Minimum of three (3) years of experience in technical support of PCs in an enterprise environment
•Desktop and employee support experience in an enterprise environment
•Strong knowledge of Microsoft Desktop (Windows WIN10/11) and intermediate working knowledge of Office 365/Outlook, Active Directory, and remote desktop
•Solid understanding of networking basics, such as TCP/IP, DNS, DHCP, routing, VLAN, VPN, and Wireless networks
•Strong understanding of Active Directory, O365 Administration, VPN, basic networking, and troubleshooting software
•Strong customer service skills with both verbal and written communications
•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
•Ability to prioritize and manage several tasks efficiently
•Maintains a high level of communication with customers with respect to scheduling support calls, follow-ups, and confirmation of resolution
•Experience with engineering software such as Autodesk or Bentley products is a huge plus
•Valid Driver's License, with the ability to maintain insurability under the company's insurance carrier
Competencies (To perform the job successfully, an individual should demonstrate the following competencies):
•Communicative – interacts openly with others; can maintain relationships, works well independently or with a team.
•Consultative - Consults with other disciplines as needed; tolerates different perspectives or opinions.
•Decisive & Action Oriented - Has a high level of energy and stamina; gets things done; makes sound educated but rapid decisions even when short of information; enjoys managing challenging projects and works well in fast-paced and pressure environments. Self-motivated and proactive
•Flexible - Adapts to new challenges and circumstances; able to multi-task; thrives on variety and frequently changing environments; creative problem solver. Resourcefulness, with minimal direction.
•Analytical – Uses sound data, and procedures, and follows all laws, rules, and regulations but is a solutionist or problem-solver.
•Conscientious and Organized – Believes professional integrity is paramount; understands the importance of project records; responsive to clients and deadline oriented; quality oriented.
Working Conditions and Environment:
•Will need the ability to establish rapport quickly with others working on the same project, and be able to promote a positive team environment. Working knowledge of dealing with a diverse population while using tact, diplomacy, and respect.
AZTEC Culture:
•Action oriented and flexible
•Zealous supporter of clients and teammates
•Thinking toward future and personal growth
•Equitable, inclusive, and diverse
AZTEC Benefits:
•AZTEC offers competitive salaries and a comprehensive benefits package, including medical, dental, life insurance, short and long-term disability, flexible spending accounts, Paid-time-Off, and a 401(k) plan.
AZTEC Overview:
AZTEC Engineering Group, Inc. (AZTEC) is headquartered in Phoenix, Arizona, and provides diversified technical and consulting services to clients in the United States. AZTEC is part of the TYPSA Group, an international consulting engineering firm with over 3,700 employees and more than 50 offices worldwide providing multidisciplinary consulting services in the fields of civil engineering, architecture, and environment. AZTEC has a diverse culture that focuses on providing rich opportunities for its employees.
AZTEC is an Equal Opportunity Employer committed to affirmative action planning and encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, disability, marital status, veteran status, housing status, or any other non-job-related characteristic under applicable law.
Please apply online at www.aztec.us/career.
Phoenix, AZ
Full-time
