Lead Dispatcher/Customer Service Representative

Are you a top performer in a fast-paced environment? Do you have a knack for scheduling, organizing, and planning?

Then we have a job for you! A growing air conditioning company in Vero Beach, FL is looking for a Customer Service/Dispatcher/Office Assistant to assist in scheduling services, routing calls, logging call information, and customer service tasks. Knowledge of the area and an ability to route effectively and efficiently are a must.

Responsibilities Include:

Answer telephones, schedule services, and maintain a changing daily schedule for multiple people

Prepare work orders, purchase orders, and complete job paperwork

Route schedules efficiently

Fleet management

Customer follow-up

Handle customer concerns to ensure 100% customer satisfaction

Accept customer payments

Prepare and submit quotes to clients

Requirements

Excellent verbal and written communication skills

Ability to maintain exceptional phone presence even in difficult situations

Ability to respond, follow-up, and record calls appropriately

Ability to enhance customer relationships through high quality communication

Handle multiple phone lines at once

Talk and type live

Self-motivated, quick thinker, ability to multi-task

Must be comfortable with phone sales

Ability to adjust to new circumstances and can handle operational changes with ease and confidence

Can identify difficult situations and use proper judgment to handle the situation quickly without direct supervision

Must be team player with ideas to share to ensure productivity

Must have excellent time management skills

Excellent customer service skills

HVAC knowledge is a plus, must be proficient in Microsoft Office Suite

Benefits:

Job Type: Full-time

Schedule:

•

8 hour shift

Work Location: In person