CORE Electric Cooperative

Member Services Training Specialist I

Sedalia, CO

Full-time

$52,000-$64,480

About This Job

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities. With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

Job Summary

The Training Specialist in the Member Services department plays a crucial role in enhancing the skills and knowledge of the team. This position is responsible for designing, implementing, and evaluating comprehensive training programs tailored to meet the needs of employees. The specialist ensures that staff members are well-equipped to deliver exceptional service to the cooperative's members. In addition to training responsibilities, this role involves software testing for new systems within the department. The specialist collaborates with the IT team to conduct thorough testing, identify potential issues, and provide feedback for system improvements.

Essential Duties and Responsibilities

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Develop and deliver training programs for new and existing staff members.

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Responsible for assigning and tracking completion of training programs for individuals and employee groups.

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Evaluate the effectiveness of training programs and make necessary adjustments.

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Provide ongoing support and coaching to employees to ensure continuous improvement.

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Conduct needs assessments to identify skill gaps and training needs.

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Collaborate with department managers to align training programs with organizational goals.

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Maintain training records and track employee progress.

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Assist in the development and updating of training materials and resources.

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Perform software testing and provide feedback to the IT team on new systems.

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Identify and troubleshoot issues during software testing and ensure resolution.

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Stay updated with industry trends and best practices in training and development.

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May be required to answer member contacts as needed

Minimum Qualifications of Position

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High school diploma or equivalent certificate required

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Proficiency in contact center customer service, typically attained through one or more years of experience, or equivalent experience/education required.

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Prior Experience in classroom training and presentation skills.

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Proficient with position-specific software and applications is preferable.

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Competent with Microsoft Office: [Excel, Word, Outlook, PowerPoint.]

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Competent with general office equipment.

Knowledge and Skills

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Integrity: exhibiting a high degree of integrity and honesty.

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Diplomacy: using appropriate diplomacy and tact with employees, members, members and other contacts.

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Communication: ability to effectively read, write and speak the English language to communicate in a clear, straightforward, and professional manner.

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Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Active Listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Active Learning: understanding the implications of new information for both current and future problem-solving and decision-making.

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Problem Solving: identifying problems and reviewing related information to develop and evaluate options and implement solutions.

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Coordination: adjusting actions in relation to others' actions.

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Instructing: teaching others how to do something.

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Service Orientation: actively looking for ways to help people.

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Monitoring: monitoring/assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

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Judgment and Decision Making: considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Time Management: managing one’s own time.

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Troubleshooting: determining causes of operating errors and deciding what to do about it.

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Social Perceptiveness: being aware of others' reactions and understanding why they react as they do.

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Learning Strategies: selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Persuasion: persuading others to change their minds or behavior.

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Negotiation: bringing others together and trying to reconcile differences.

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Mathematics: using mathematics to solve problems.

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Confidentiality: able to exercise appropriate discretion and confidentiality OR able to exercise discretion, confidentiality, and objectivity in complex and sensitive situations.

Working Conditions and Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. The worker is not substantially exposed to adverse environmental conditions.

Note: This job description is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. Other duties may be assigned.

CORE offers a comprehensive benefits package including the following...

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9/80 work schedule: every other Friday off!

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Eight paid holidays per year

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160 Hours of accruable PTO per year

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Paid parental leave

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Education and training reimbursement

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Volunteer paid time off

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100% Cooperative paid benefits, including:

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Defined benefit pension plan

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Medical insurance

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Dental insurance

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Vision insurance

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Short term disability

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Long term disability

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Long term care

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Employee assistance program

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Life insurance

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HSA with employer contribution

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401(k) with company match up to 4%. Immediately 100% vested

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Wellness reimbursement: Up to $300 per year

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Travel assistance & identity theft support services

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Length of service program

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Free Onsite EV charging stations (at certain locations)

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Onsite micro market (at certain locations)

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Onsite gym with golf simulator and massage chairs (at certain locations)

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Member Services Training Specialist I

About This Job

Minimum Qualifications of Position

Knowledge and Skills

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