Operations Coord-Customer Operations

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Associate degree in business or related field. (Typically, three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate degree.)

A minimum of two years of related experience.

Effective communication skills including listening, oral and writing skills to process information timely and accurately.

Demonstrated proficiency in personal computer skills; experience using Microsoft Office software products.

Effective analytical and critical thinking skills.

Proficiency in keying and software program features based on required assessments.

Effective interpersonal skills, a customer-service focus, and the ability to work as a member in a team-oriented environment.

Ensures vendor invoices are processed in a timely fashion and are matched to support documents, including but not limited to timesheets, rate schedules and contract information.

Enters vendor invoices into the requisitioning application, ensuring proper accounting codes.

Tracks errors and corrections to assist in developing metrics by which to evaluate vendors.

Performs labor, materials, and vendor reclassifications for customer operations.

Assists in studies, data gathering, and report generating on activities using available technology resources.

Provides assistance to customer operations management.

Works with management to identify sources of data and implements processes to support cost determination and ongoing tracking.

Analyzes business unit O&M and capital expenditures and recommends areas to improve business unit efficiency.

Maintains databases, reports data, and creates reports on a scheduled basis and as requested.

Maintains electronic filings per MidAmerican Energy retention guidelines.

Performs Reception desk duties, visitor management.