American Water

Operations Lead

LocationColts Neck, NJ
Job Typefull_time

About This Job

Requisition ID:

108034

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are

Beautifully Different

. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role

Assists Management in the day-to-day operations of water and/or wastewater plant(s) in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

Oversee the coordination and communication between contractors and operations, ensuring all work aligns with operations plans, timelines, and budget by managing daily activities, resolving conflicts, and monitoring/reporting progress.
Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations.
Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets.
Assures policies, procedures, programs and performance are adhered to ensure continuing and increasing operational efficiency, effectiveness, and profitability.
Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
Develop and direct cost-effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas.
Implement effective reporting processes. Provide analysis and support to the Production Director with information required for various reports, budgets, and business plans.
Work collaboratively with other functional leads to mitigate business risks.
Implement effective communication at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments.


Knowledge/Skills

Knowledge of the regulated water/wastewater business and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
Knowledge of company policies and procedures and management theories, practices, and trends.
Effective written and verbal communication skills (e.g. fluency, report writing, developing materials and presentations).
Strong interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting, etc.).


Experience/Education

High School Diploma required, Bachelor’s Degree is preferred
3-5 years ’ experience in operational areas and operating units and managing and meeting performance targets preferred
Ability to adapt to changing priorities and remain flexible and perform effectively under pressure is required
Comfortable using computers and learning new software systems. Experience with Microsoft Office


Travel Requirements

Local and occasional regional travel (50% in field or remote facilities, 50% in office) required


Certifications/Licenses

Valid Driver’s License required
Water or Wastewater System Operator license OR Project Management certification preferred.


Work Environment

Indoor/Outdoor work
24/7 operations (rotating on-call) required


Key Interfaces/ Relationships

Management Employees
Elected and appointed public officials at federal, state and local level Regulators
Elected and appointed public officials at federal, state and local level Regulators
Vendors/Contractors

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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