Operations Manager

POSITION: Operations Manager

Grade 14

Annual Pay Range: $99,601 - $149,400

LOCATION: Jamestown, ND

QUALIFICATIONS:

A four-year degree or a minimum of five to seven years of experience in field/customer service and electric utility operations is preferred. Must have the ability to handle multiple complex tasks and a proven ability to make quality decisions; knowledge of work order estimating system; experience in budgeting, cost control, planning, workforce planning and supervision; knowledge of Collective Bargaining Agreement. Selected candidates will be required to complete a pre-interview assessment.

SUMMARY ROLE DESCRIPTION:

Direct and manage the area line crews and service representatives and provide performance feedback and development opportunities. Manage KPI’s and safety goals. Meet expense and capital budgets. Provide support and labor for the achievement of marketing goals and objectives. Coordinate and manage shared customer relations and accountabilities with Customer Service Manager. Assist in the development and implementation of workforce plans within Customer Service. Provide direction to line crews and service representatives for responding to emergencies and customer outages. Establish and maintain positive working relations with employees from other departments at Otter Tail Power and representatives from local Co-ops and municipalities. Lead information and safety training meetings to inform employees of company business matters, policies and procedures, government regulation, and similar matters that pertain to the business and area.

Reports to: Area Manager, Jamestown/Devils Lake/Rugby

To make application for this opening, log in to UKG. Instructions can be found in Otter Connect, Human Resources. Application deadline is June 9, 2025.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.