Operations Support Analyst - Traffic Management Center

LocationAtlanta, GA
Job TypeFull-time

About This Job


Company Description


Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.


Job Description

AECOM has a position available for an Operations Support Analyst to work in a Traffic Management Center in Atlanta, GA. This individual will serve as the primary point of contact for all TRIP-related matters within the TMC operations program.

The responsibilities of this role include, but may not be limited to, the following:

Operations Audit Lead – This role will act as an internal liaison for the quality and operations team, overseeing operator performance audits. The person in this role will ensure audits are completed properly, follow-up with operators is conducted, and necessary training adjustments are made based on audit results.
E-911 Coordination and Collaboration – This responsibility involves coordinating directly with E-911 agencies statewide to enhance understanding of TMC Operations, foster collaboration, and build strong relationships to improve traffic incident management processes across agencies.
Ensures, directly and through subordinates, that projects are completed on time and to company standards.
Provides periodic progress reports to senior management.

May provide solutions to business/client challenges developed from a foundation of understanding or analysis of business practices and goals.


Qualifications


Minimum Requirements

BA/BS plus 4 years of recent relevant experience or demonstrated equivalency of experience and/or education

Previous experience with traffic incident management protocols, processes and client stakeholders
Experience using MS Office
Due to the nature of the work, US Citizenship is required


Preferred Qualifications

Previous GDOT experience is helpful
Previous TMC experience preferred
Previous client facing experience is helpful


Additional Information

Sponsorship is not available for this role
Relocation support is not available for this role


About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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