DEPENDABLE SERVICE PLUMBING & AIR

Plumbing Service Manager

Pawleys Island, SC

Full-time

About This Job

Dependable Service Plumbing and Air has been serving our community since 2003. Our family-owned and operated team strives to provide everything our clients need for their home or business, from drain cleaning to air conditioner repairs, with an unmatched level of workmanship and professionalism. What sets us apart from our competitors is our reputation for providing the highest quality service in the Grand Strand area. We pride ourselves on providing our employees with top pay, excellent benefits, and a family atmosphere. We are currently seeking a passionate and driven Plumbing Service Manager to join our TEAM.

Pay Rate: Competitive salary based on experience.

Work Hours: Monday - Friday, 7:30 a.m. - 4:30 p.m.

Position Summary: The Plumbing Service Manager will lead the plumbing service team to achieve company revenue goals through exemplary customer and technical service.

Essential Functions:

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Integrates sales strategies and processes across the technician team.

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Trains technicians on how to establish customer rapport to sell the right products and services.

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Understand sales criteria and holds the team accountable for exceeding revenue goals.

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Works closely and communicates with install coordinator and manager, dispatch, and customer service reps for optimal customer experience.

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Monitors the performance of field technicians and advises them on necessary improvements through one-on-ones and riding along to customer jobs. Works with HR in the evaluation process, compensation, and related activities.

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Reviews and approves invoices, timecards, curbside feedback, and options sheets.

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Troubleshoots customer issues and/or complaints.

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Serves as a technical backup for field technicians when necessary.

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Maintains assigned vehicle relative to cleanliness and assessment of hazards/need for repairs.

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Participates in operations and leadership meetings. Participates in and contributes to leadership activities; shapes company culture by carrying out values, ethics, and integrity.

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Creates and executes weekly training with the technician team.

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Participates in recruitment and selection process.

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Develop a proven track record in sales.

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Ability to inspire and lead others to attain company goals.

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Highly organized with exceptional follow-through abilities.

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Strong verbal and written communication.

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Quick, sound decision-making abilities.

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Ability to build trust and demonstrate empathy.

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Excel in a fast-paced, goal-driven environment.

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Excellent interpersonal and customer service skills.

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Ability to operate or to quickly learn a variety of communications systems.

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Diagnose issues and solve problems for customers.

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Performs other duties as assigned.

Qualifications:

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A proven track record in the plumbing industry and prior Service Manager experience

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5+ years in management

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Punctual and committed to regular attendance

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Highly motivated, self-starter who is flexible and has a positive attitude

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Knowledge of plumbing codes and plumbing standards

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Must be IT competent, with knowledge of computer applications, Microsoft programs, and modern technology including iPhones, iPads, Androids, etc.

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Computer and typing proficient, 40+ wpm

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Good physical health with the ability to lift up to 40 pounds

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Strive to implement systems that benefit the team of employees and Dependable Service Plumbing and Air as a whole

Why join the Dependable Team?

Our Team Members are the most valuable assets in our organization. Our employees come first and this is how we show them that.....

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PAY - We believe the best performers deserve the best pay.

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WORK / LIFE BALANCE - We want YOU to have time for the most important things in your life.

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GREAT Reputation - BUILT around a loyal customer base.

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Comprehensive Benefits Package

+ 401(k) with Company match + Medical Reimbursement + Paid Holidays + Paid Vacation + Work-Life Balance

If YOU have a great attitude, a strong work ethic and are someone who takes pride in the work you do, then we want to hear from YOU!

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