Cleco

Processing Analyst

Pineville, LA

full_time

About This Job

Role Purpose

The Meter Data Acquisition-Processing Analyst II is an experienced professional with a general knowledge of customer billing principles and practices. Possesses strong analytical and problem-solving skills to facilitate researching, analyzing and resolving BPEM (Business Process Exception Management) cases. Responsible for processing and maintaining the integrity and accuracy of the meter data acquisition and management systems as well as MV-90/SAP/HES. Understands complex rates and tariffs and develops billing calculators for large accounts. Analyzes business processes, procedures, computer systems, and data of meter data acquisition and management systems and recommends areas for improvement.

Key Responsibilities

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Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.

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Works through BPEM (Business Process Exception Management) reports providing solutions analytically and logically.

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Maintain a strong knowledge of industry and technology trends as they relate to Large Account customer service.

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Participates in cross training to stay abreast of changes or enhancements to system, billing and order closure procedures.

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Demonstrates an in-depth knowledge of the meter data acquisition and billing processes for large accounts.

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Performs troubleshooting and resolves issues related to SAP/MV-90/MDMS/HES systems that adversely affect productivity

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Responsible for operations, procedures, and report production in SAP/MV-90/MDMS/HES systems, meeting all contractual and regulatory requirements.

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Understands complex rates and tariffs

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Develops and maintains the parameters, billing calculators, price matrix templates, contract details, and meter read schedule needed for large accounts.

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Ensures compliance with the Sarbanes-Oxley Act.

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Communicate with all Customer Service Departments and Cleco Customers when necessary to maintain customer service regarding exceptions in a timely manner.

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Ensures that communication links with internal team members and external customers are maintained

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Acts as a liaison between the Internal Customers to address system needs or enhancements with acceptable solutions.

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Provides accurate and timely information to internal and external clients using a variety of software tools utilized by Cleco’s Customer Experience organization.

Qualifications

Required Education, Skills & Experience

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College Degree

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3-5+ years of related experience

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SAP experience is preferred

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Must be proficient in Microsoft Excel

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Strong business acumen pertaining to the Utility industry

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Must be able to demonstrate excellent skills in analytical reasoning

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Must be able to make decisions that are supported by data and reasoning

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Strong planning and project management skills

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Willingness and ability to learn new technologies on the job

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Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Licenses and Certifications

Primary Competencies (to view competency definitions please refer to “Competency Framework Definitions-Proficiency Level Contributes Independently”)

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BEHAVIORAL

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Balances stakeholders

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Builds effective teams

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Business Insight

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Communicates effectively

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Courage

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Demonstrates self-awareness

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Drives results

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Ensures Accountability

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Instills trust

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Nimble learning

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Plans and Aligns

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Strategic mindset

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Safety

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Drives vision and purpose

TECHNICAL

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Analytical Skills

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Compliance

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