Regional Service Representative

Regional Service Representative

Status: Non-Exempt

Department: Field Service

Position Summary

The Regional Service Representative (RSR) plays a critical role for the organization. This position is responsible to support the technical needs of customer sites in the field through the installation and after-market support of GenDrive fuel cell units, GenFuel hydrogen utility infrastructure, Electrolyzer systems, and new product lines. As such, travel is a large component of this position (up to 100%) to serve various customer sites across the United States. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. The RSR is instrumental in role modeling high standards of customer service and technical excellence. The Regional Service Representative is also called upon to help train and develop more junior team members such as Field Service Technicians assigned to specific customer sites. The RSR also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field. This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company’s reputation as a dedicated service partner to customers.

Core Duties and Responsibilities

Education and Experience

Pay Rate:

$27.00 - $38.90

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.

✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the

team can discuss that with you.

✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓ 401(k) with 5% company match

✓ Bonus eligibility

✓ Paid time off including vacation, personal and sick time

✓ Paid Holidays

✓ Wellness Reimbursement Program

✓ Potential to apply for Tuition Reimbursement

✓ Employee Referral program

✓ Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.