Representative, Customer Care III

Customer Care Representative III

Highlights of the job

We are hiring a Full Time, Permanent position for EPCOR’s Customer Care team.

Reporting in person to one of our local offices in Arizona or New Mexico, the Customer Care Representative III willprovide complex customer care support including premise creation, billing support and meter inventory. This role will also be part of the Conservation and Resolution Team, assisting customers with high usage concerns and resolution. Routine responsibilities will be to maintain customer accounts, ensure accurate billing, billing conflict resolution, service order creation, analyzing and resolving exception reports and researching and responding to customer complaints. Additionally, this role will be part of the weekly rotation assisting with EPCOR’s Live Chat feature for customers.

What you’d be responsible for

What’s required to be successful

Other important facts about this job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer, and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.