Residential Energy Services Consultant

JOB REQUIREMENTS: We Energies, a subsidiary of WEC Energy Group, is

seeking Residential Energy Services Consultants at several locations:

Menomonee Falls WI, Kenosha WI, and Milwaukee WI. Job Summary As the

primary customer contact, the RESC proactively and reactively responds

to the sales and service needs of residential and small commercial

customers including service delivery, outages, energy quality issues,

new services (permanent and temporary), outdoor lighting, rewires,

relocations, hold-off clearances, removals (permanent and temporary),

cut-offs, metering, client jobs, and billing inquiries for gas and

electric customers. Job Responsibilities Contact, establish, and

maintain relationships with both new and current customers to discuss

their wants, requirements, service concerns. Work with homeowners,

developers, contractors, consultants, engineering firms, municipalities

to establish new/expanded service. Consult with customers on service

options and corresponding prices. Create/cancel work requests,

applications other correspondence to customers, builders, contractors.

Coordinate installation with internal and external resources, negotiate

timelines and required-by dates. Request plot surveys, boundary lines,

other missing information on work request. Manage customer contact and

expectations for service delivery by identifying/resolving potential

issues to completion. Proactively manage internal work requests by

identifying/resolving potential issues to completion. Provide

notification for planned outage to affected customers. Respond to rate

evaluations, bill inquiries, various service functions. Initiate

customer referrals/promote participation in various company programs,

energy efficiency, focus on energy, conservation measures. Determine

availability of service. Apply standard cost guide information to give

customer general cost for new service, rewire, relocation,

deactivations/removal, etc. Determine and assign site visit and design

to appropriate personnel. Act on requests for site visits for central

groups, customer contact centers, and customers to gather field

information or determine if job is design/non-design. Provide answers to

technical questions from construction crews, customers, etc. Identify

options and alternatives to customer requests for service work. Perform

gas energy audits, apply economic models for gas sales/gas main

estimates. Share locations for potential new building, pool/deck sites,

drain tile location, etc. Process annexation orders and request

addresses to be designated and assigned by municipalities for new

premises. Respond to meter requests/removals, prepare documents for

Meter &... For full info follow application link. We Energies is an

Equal Opportunity/Affirmative Action employer. All qualified applicants

will receive consideration for employment without regard to race, color,

religion, sex, national origin, disability, or protected veteran status.

* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/56AC815CB5FC4814 Qualified females, minorities, and special

disabled veterans and other veterans are encouraged to apply.