Senior Customer Quality Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

As a Senior Customer Quality Engineer at our West Union facility, you will lead and mentor cross-functional teams to apply quality methodologies in the investigation of field failures or out-of-box defects reported by customers. You will ensure that internal documentation aligns with customer requirements, as well as hosting regular updates for key customers and facilitate special sessions for sensitive customer topics as required. They provide customer input to the manufacturing quality team and New Product Introduction (NPI) projects. Additionally, they review and provide input on various quality documents, such as Test Plans, Control Plans, and Failure Mode and Effects Analyses (FMEAs), based on customer experiences.

Required Skills & Experience

Education

Bachelor’s degree in Electrical or Mechanical Engineering or equivalent experience is required.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.