Senior Customer Service Manager - Jenbacher Engine NAM

The INNIO Advantage:

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

We are looking for the Senior Customer Service Manager for the overall responsibility of Customer Services for our Jenbacher Engine business in North America.

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Role Summary :

Responsible for the team of CSMs (Customer Service Managers), the service contracts and ongoing relations with key and significant customers in NAM (North America). Responsible for large and complex regional markets offering significant revenue through complex relationships with key customers or channel partners/distributors. Focused on delivering customer satisfaction, meeting contractual obligations and maximizing volume and margin for INNIO service offerings. Knows the customer and contract and acts as the escalation point for all service commercial issues with the customer. Operates in direct and/or indirect markets leveraging the operational INNIO internal resources or those ones of authorized distributors to deliver customer satisfaction. Take on additional service responsibilities or projects that are of strategic importance to the region on a case-to-case basis

Essential Responsibilities :

Qualification Requirements :