Senior Service Desk Tech

Are you ready to take your technical expertise to the next level? As a Senior Service Desk Technician, you'll be the go-to problem-solver, tackling complex technical challenges that others can't crack. Not only will you be the hero who gets end users back on track, but you'll also mentor and guide junior technicians, shaping the future of our support team. Your hands-on approach will ensure smooth problem resolution, and you'll be at the forefront of our technology evolution, managing cutting-edge software and hardware rollouts and upgrades. If you're driven by innovation and eager to lead, this role is your next big step!

Started in 2000, Magnolia River Services, Inc. (Magnolia River) is a national provider of technology enabled professional and field services to major utilities in the gas, electric and water markets. Magnolia River has grown from a family-owned regional business with roots in the southeast to more than 1000 employees with operations in over 40 states. We’re focused on providing our clients, the very best consulting, engineering, inspection, and GIS, services the industry has to offer. We specialize in integrating technology into our services that save our clients time and money.

This is an on-site position in our Hartselle, AL office. There will be occasional travel to our out of state offices as needed.

Duties and Responsibilities:

Knowledge, Skills, and Abilities:

+ Ability to troubleshoot complex technical issues. + Exceptional communication skills. + Knowledge of service desk operations. + Able to diagnose PC hardware/software problems and document solutions. + Excellent customer service skills. + Ability to perform in a detail-oriented environment with a high level of accuracy. + Ability to perform assigned responsibilities with minimal to moderate supervision. + Ability to organize, prioritize, and perform multiple work assignments simultaneously. + Ability to work in a team environment. + Ability to establish and maintain effective working relationships.

Education and Experience:

Physical Demands:

Duties are performed in an office environment.

Disclaimer:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)