Allied Fire Protection, LP

Service Manager

Austin, TX

About This Job

Job Responsibilities include but are not limited to:

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Oversee all service and inspection processes

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Monitor and report on metrics involving revenue, gross margin, and productivity

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Develop/implement/continuously improve process to convert installation clients to inspection sales

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Assist in the growth of alarm/extinguisher/suppression service and inspection business

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Oversee audits and work instructions improvement process to insure integrity and relevance

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Seek out opportunities for multi-office service premier or national accounts

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Coordinate service operations with Premier Accounts to ensure that customer needs are being met

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Ensure that risk assessment training is delivered to service and inspection employees

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Develop/augment/update sales pricing program for inspectors and service sales

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Assist in preparation of service sales budget and resources analysis with CEO

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Propose ways to leverage technology and process improvement to increase productivity and profitability

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Travel to other offices for support with premier or national accounts

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Perform other duties as assigned by executive management or CEO

Expectations:

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Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

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Safety First

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Start each meeting with a Safety Topic

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Complete Monthly Jobsite Visits/Observations

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Hold team accountable for all Safety Initiatives

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Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team

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Communicate effectively and professionally within the department and with internal and external customers

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Understand and Follow HR and Safety Initiatives and Processes

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Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.

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Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.

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Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections

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Confirm required payment terms on open jobs

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Timely Review and Sign Off on Reports

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Active, Inactive, Greater than 50% Profitability

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Liens and Notices

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Track and Ensure Profitability of Department

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Oversee Change Order Management

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Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually

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Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.

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Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.

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Ensure Inventory Control measures are in place for department

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Ensure multiple bids for Material Purchasing optimization

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Manage Subcontractors and review/approve all subcontractor invoices prior to payment

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Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities

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Maximize Labor Production and Efficiency while maintaining quality standards

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Overhead Review – semi-annual meetings with leadership

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Maintain Quality Control in all aspects of the department

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Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities

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Reduce Turnover and Increase Retention within department

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Training

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Input and Development of Training Requirements

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Commitment to Training at all levels for all team members

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Be an Expert on Every Aspect of Your Business/Department

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Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.

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Operations – Labor/Productivity, Materials Purchasing

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Sales

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Administration

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Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge:

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Minimum education of High School Diploma or Equivalent

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Some secondary education is desirable

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Must possess intermediate skills in Microsoft Word and Excel software

Work Experience:

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10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems

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5+ years of experience in Business Management

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2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales

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5+ years of experience in fire sprinkler sales and/or service, preferred

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Experience with fire alarm and suppression systems, preferred

Skills and Competencies:

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Self-motivated, ambitious, and interactive

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Communicative, detail-oriented, and organized

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Demonstrate positive team work and ability to be a team leader and mentor

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Excellent communication, training, and planning skills required

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Sense of pride, integrity, and organizational ability required

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Must be able to work independently and with others

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Service Manager

About This Job

Expectations:

Knowledge:

Work Experience:

Skills and Competencies:

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