Import Supply

Service Manager/Operations Manager

St Thomas, VI

Full-time

$51,000-$65,000

About This Job

We are looking for someone who is able to balance competing deadlines and thrives in a high paced business with strict deadlines. This position requires someone who can roll up their sleeves in different situations and manage employees and contractors effectively.

This is not a desk job. You will be overseeing technicians, inventory, deliveries and assisting customers. You will be checking on jobs and doing work audits.

The successful candidate has grit and determination and is not afraid to prove that they can advance in this role.

Objectives of this role

•

Organize and track monthly work including maintenance services, repairs, fuel deliveries and oil changes.

•

Coordinate all emergency call outs and ensure responses are timely and completed

•

Organize and dispatch service technicians daily - ensuring they reach target numbers.

•

Respond to customer enquiries for service and parts

•

Manage parts orders and shipments

•

Manage parts inventory and oversee all incoming and outgoing deliveries

•

Maintain database and calendar of parts and work to be performed

•

Billing customers and accounts receivable collection

•

Work closely with management and customers to ensure deadlines and priorities are met daily

Responsibilities

•

Maintain detailed schedule and oversee operations for 6-8 technicians and various subcontractors

•

Manage customer requests and ensure work is done

•

Order parts required for different jobs – liaising with different vendors/suppliers. Track parts orders and receive shipments

•

Work closely with suppliers to order parts and equipment and manage any warranty claims

•

Prepare purchase and sales orders, customer quotes and invoices

•

Working closely with customers to respond to requests for service or parts by scheduling services or ordering parts.

•

Manage customer contracts

•

Assist with responding to RFPs and bids

•

Oversee inventory – managing receiving new deliveries and ensuring company maintains consistent stock of all supplies

•

Hurricane season operations planning

Required skills and qualifications

•

Four or more years of proven success in an operations and service management role

•

Experience in A/P and A/R

•

Experience managing a team and scheduling services and operations

•

Proven skills in Quickbooks or related software

•

Experience with Excel and Microsoft

•

Experience in accounts receivable and customer databases

•

Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications

•

Background in service industry (some mechanical knowledge an asset)

•

Good IT skills

•

Someone who is highly organized who strives to do more than the minimum.

Job Type: Full-time

Pay: $51,000.00 - $65,000.00 per year

Benefits:

•
Paid time off

Schedule:

•

8 hour shift

•

Monday to Friday

•

Weekends as needed

Work Location: In person

Service Manager/Operations Manager

About This Job

Objectives of this role

Responsibilities

Required skills and qualifications

Preferred skills and qualifications

Job Type: Full-time

Pay: $51,000.00 - $65,000.00 per year

Benefits:

•Paid time off

Schedule:

Work Location: In person

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