Solar Customer Support Specialist

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

Reporting to the Supervisor of Accounts Maintenance, the Solar Customer Support Specialist oversees stakeholder and customer relationships by providing responses to Distributed Energy Resource customer complaints and other related program matters sent to our Customer Service Center. One of the key responsibilities will be the Renewable Energy Growth (REG) Program, administered by Rhode Island Energy, which supports the development of Distributed Generation projects in Rhode Island. Eligible technologies include wind, solar, small-scale hydropower, and anaerobic digestion. The program enables customers to sell their generation output under long-term tariffs at fixed prices. The Specialist will ensure the department maximizes accuracy, professionalism, and timely responses associated with inquiries to lower the risk for customer dissatisfaction and reputational impact in Rhode Island. The Specialist will aid in proactive communications to key stakeholders and customers internally and externally. This role is expected to provide organized response times as well as building internal and external relationships to deliver on process and performance improvements. #RIE #INDRIE Responsibilities:

Qualifications:

Preferred Qualifications* Possesses knowledge and understanding of Rhode Island Energy’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively