Constellation

Sr. Services Analyst - ServiceNow Platform Admin/Developer

LocationWarrenville, IL
Job Typefull_time
Salary$113,400-$126,000

About This Job

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $113,400 to $126,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose Of Position

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

Primary Duties And Accountabilities

Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
Maintain and enhance engagement with business and IT partners and other stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function


Minimum Qualifications

Bachelors degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Strong problem solving and analysis ability.
Excellent communications skills (written and verbal)
Ability to work with remote project teams


Preferred Qualifications

Utilize understanding of customer's business needs to determine requirements
Applies technical expertise to plan, design, build or support required products and processes
Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
As assigned, manage budget for area of responsibility
As assigned, manage working relationship with outsourcing partners
The role is required to manage ServiceNow Platform, which has 8 modules
Servicenow certification is required
5+ years of servicenow development and/or administration experience
Expertise in one or more modules such as ITSM, ITBM, ITAM, HR, GRC (IRM)
Experience in Reporting, Performance Analytics, and ServiceNow Integrations is a plus

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