Supervisor Customer Inquiry

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking a Supervisor Customer Inquiry to provide supervision of personnel to ensure prompt and effective handling of customer inquiries received through all channels of the customer contact center, while maintaining high levels of customer service and satisfaction. Collaborate with peers to identify and implement improvements for the overall operation of the department. Take ownership of key performance metrics and strive for continuous improvement. Design, develop, facilitate and deliver course instruction to call center employees in a professional and effective manner. Proper execution of these responsibilities will improve both individual and organizational performance while building on company goals and expectations.

Major Responsibilities:

Position Requirements:

Compensation: Expected base pay range for this role will be $71,900 - $111,500.

Base pay is based on several factors including, experience, skills, and knowledge.

This role will be eligible to participate in an annual short term incentive program.

New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.