Tampa Electric Company

Supervisor, System Restoration Lead

Tampa, FL

Full-time

About This Job

POWER UP A CAREER WITH US

Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Power up a career with us. Our people are our greatest investments.

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

POSITION CONCEPT

The Supervisor Restoration Lead is responsible for providing strong leadership to ensure safe, efficient, and cost-effective methods are in place for Troubleshooters (first responders) efforts of Tampa Electric’s transmission and distribution system. Responsible for driving change and providing continuity of supervision across the different areas within the Electric Delivery. Responsibility for operations team member, assigned budgets, contractors, equipment, and the materials needed to accomplish this.

PRIMARY DUTIES AND RESPONSIBILITIES

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Serve as the system restoration leader for all operational issues. Responsible for driving change, execute the system restoration business plan and regularly communicate pertinent information and issues (i.e. labor, procedural, etc.) to the department’s operational team members participate in the Line Supervisor meetings. Evaluate new technologies, fleet needs and tools. Ensure compliance with construction standards on trouble tickets, coordinate work with the appropriate team and resolve issues. 20%

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Demonstrate strong safety leadership. Provide team member safety training and development in all aspects of troubleshooting, line construction and maintenance. Enforce approved safe work practices & policies. Investigate and complete appropriate forms to accurately document personal injuries or vehicle accidents. Implement new and continue with existing Electric Delivery safety initiatives. 10%

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Develop, document and recognize team member performance using Human Resources processes, including Performance Reviews (PRs) and Individual Development Plans (IDPs). Use appropriate coaching and formal corrective action (Positive Discipline) to modify off-target behavior. Monitor team member development and performance in the field by making periodic crew visits; coach line team members in field techniques and best practices. Use appropriate recognition for both team and individual performance. 10%

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Supervise, train, develop and motivate the troubleshooters. Assign, prioritize, and manage completion of scheduled and emergency work on a daily and weekly basis. Ensure work is completed accurately and in a timely manner in accordance with department standards, company policies and IBEW contract provisions. 10%

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Be responsive to overtime requirements, including availability for rotating on-call duty while continuing to monitor and reduce nonvalue-added overtime; approve and schedule crew hold-overs; schedule flex crews and/or emergency and planned overtime. 10%

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Interpret and administer the IBEW collective bargaining agreement on a daily basis. Assist in handling grievances. Proactively anticipate and prevent labor problems. 10%

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Serve as mentor to the all-distribution line department team members, distribution control center supervisors, and distribution system operators regarding daily work, team member issues, IBEW contract application, sick-call, callouts, etc. 10%

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Effectively deal with and resolve customer complaints, problems, and other issues such as risk management claims, 24/7 work schedules, material stock and tools, pre-arranged outages, safety incidents reporting, security issues, etc. 10%

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Serve as incident base leader for storm restoration, participate in mutual assistance storm trips as needed, back-up the Department Manager in his/her absence and miscellaneous duties as assigned. 10%

SUPERVISION

Direct Supervision: Restoration Supervisors, IBEW-covered team members.

Indirect Supervision: Contractors

RELATIONSHIPS

Key Internal: Must interact with employees from different departments including

Distribution Control Center, System Restoration, Construction Services, Fleet, Stores, Distribution and Transmission Operations and Engineering, Substation Operations and Engineering, Grid Operations, Line Clearance, Standards, Planning & Scheduling, Risk Management, Labor Relations, and others.

Key External: Customers, governmental agencies, vendors, contractors and others

QUALIFICATIONS

Education

Required: High School Diploma or equivalent.

Licenses/Certifications

Required: Valid Florida Driver’s License.

Experience

Required: Must meet the qualifications to be a supervisor, in addition to one of the following: 2 years direct work as a Supvr Restoration OR 3 years direct work as a Line Supervisor OR a combination of 3 years direct work as Line Supervisor and Distribution System Operator Supervisor.

Preferred: 5 years Line Supervisor experience or additional years of experience beyond the required years of experience.

Knowledge/Skills/Abilities (KSA)

Required:

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Must demonstrate outstanding leadership skills.

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Thorough understanding of the construction, maintenance and operating facets of TEC’s electrical transmission and distribution systems and Safe Work Practices.

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Must be proficient in TEC’s current software system and basic business software.

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Requires high work standards and stress tolerance.

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Good planning, organizing, oral & written communication, and teamwork skills.

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Ability to accept, manage, communicate, and facilitate change in the workplace.

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Possess mechanical aptitude.

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Ability to make successful decisions in high stress situations.

LEADERSHIP COMPETENCIES

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Speaks up on Safety, Health and the Environment

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Takes Ownership and Acts with Integrity

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Drives Operational Excellence for Customers

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Builds Strong, Collaborative Relationships

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Develops People and Teams

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Cultivates Innovation and Embraces Change

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Thinks Strategically and Exercises Sound Judgment

WORKING CONDITIONS

Minimum of 40 hours per week with frequent overtime, rotating on-call responsibilities and callouts. Must be able to work in a fast-paced, high stress environment.

PHYSICAL DEMANDS/ REQUIREMENTS

Working emergency callouts in all types of weather conditions and work a flex schedule approximately 10% of the time, may be required to travel inside and outside of the assigned service areas. Must be able and willing to report to any Electric Delivery Operations Center on a periodic basis.

TECO offers a competitive Benefits package!!

Competitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

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