ChampionX

Support / Sustenance Engineer Intern

LocationThe Woodlands, TX
Job TypeFull-time

About This Job

ChampionX is seeking a motivated Digital Support / Sustenance Engineer Intern to join our dynamic team. In this role, you will support the maintenance and continuous improvement of hardware and software products critical to our customers' success. You will gain hands-on experience working with multidisciplinary teams across engineering, product management, and customer support to resolve product issues, sustain product performance, and drive long-term product reliability.

You will also learn to work within Agile development environments using frameworks like Scrum to deliver support and improvement initiatives iteratively and efficiently.


What's in it for you:

This is a unique opportunity to develop technical troubleshooting, root cause analysis, and cross-functional collaboration skills in a real-world product environment.


What you will do:

Assist in the troubleshooting, analyzing, and resolving hardware and software issues reported by internal teams and customers.
Support root cause investigations for product failures and contribute to corrective action plans.
Collaborate with senior engineers to identify, validate, and implement design and process improvements.
Develop or update technical documentation, such as troubleshooting guides, support manuals, engineering change orders (ECOs), and knowledge base articles.
Perform software/firmware testing and hardware validation for product fixes or upgrades.
Support the team in tracking, prioritizing, and resolving bug reports, service requests, and change requests using Agile and Scrum practices.
Participate in daily standups, sprint planning, and retrospectives to align with project goals and timelines.
Participate in sustaining engineering projects to improve product stability, serviceability, and customer satisfaction.
Assist with deployment testing and verification of software patches, firmware updates, and hardware modifications.
Work closely with customer support, quality, and engineering teams to ensure seamless hand-off of support cases and improvements.


Preferred Qualifications:

Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Systems Management, Systems Engineering, Mechanical Engineering, or a related field.
Strong problem-solving skills and an interest in learning about troubleshooting techniques for integrated hardware and software products.
Familiarity with debugging tools, hardware testing equipment (e.g., multimeters, oscilloscopes), and/or software development environments.
A basic understanding of embedded systems, IoT devices, or cloud-connected platforms is a plus.
Exposure to Agile methodologies and Scrum frameworks is highly desirable.
Knowledge of Linux, Windows, or firmware systems is an advantage.
Strong written and verbal communication skills, including the ability to document findings clearly and professionally.
Ability to work collaboratively in a fast-paced, cross-functional, Agile team environment.


What You Will Learn:

Real-world experience supporting commercial hardware and software products.
Troubleshooting and root cause analysis techniques across systems engineering, electronics, firmware, and application layers.
Exposure to Agile development practices and the Scrum framework, including backlog management, sprint planning, and iterative delivery.
Understanding change management processes, sustaining engineering workflows, and continuous improvement initiatives.
How to collaborate across engineering, technical support, and quality assurance organizations.
Hands-on tools and methodologies are used in the industry (Hardware Testing Labs, Agile workflows).


Benefits:

Mentorship from experienced engineers and cross-functional teams.
Opportunity to work on real products that impact thousands of users.
Professional development and networking opportunities.
Experience working within Scrum teams to deliver iterative product improvements.

About ChampionX:

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.


EX:OUT CR1


#LI-TA1


Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

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