BOSS FACILITY SERVICES

Team Lead, Project Management

LocationHauppauge, NY
Job TypeFull-time
Salary$65,000-$70,000

About This Job


Our Start:

BOSS Facility Services, Inc. is a nationally recognized leader in the facility maintenance industry. With major retail, finance, and corporate accounts, BOSS provides clients with unparalleled response times and communication, as well as delivering exceptional results on every project. The company was founded in 2001 and its industry experience and white glove service helped fuel its tremendous growth. Twenty-four years later, BOSS’ name and reputation are synonymous with industry leaders and continue to be rooted in the core family contributors who have been managing since day one!


Job Summary:

At BOSS Facility Services, Inc. we pride ourselves on the high level of efficiency and effectiveness of services delivered when addressing the needs of our Clients. Our productivity is a direct reflection of the support we provide not only to our Vendors, but also our Employees. We recognize the value in people and are looking to hire Team Leads that celebrate the same. These individuals are expected to play in the best interest of the company and will provide support to the Operations Departments – Service, Preventative Maintenance, HVAC, Vendor Development, and Special Projects. Our ideal candidates are personable, coachable and possess a team mentality.

This position is full-time and requires you to be on site, Monday through Friday. Some overtime, including weekends, may be required.


Duties will include, but are not limited:

Ensuring that the members of your team have all their work order requests and dispatches well-documented, coordinated, prioritized, and organized in a timely manner.
Verifying work orders at internal review to confirm that they are prepared to go over to the billing department.
Overseeing escalations with Account Managers to come to a resolution.
Maintaining Client needs and inquiries when the Account Manager is unable to.
Assisting with training new and seasoned Account Managers and Account Coordinators on new processes and procedures that are rolled out.
Participating in the onboarding / Client meetings as needed.
Managing database (IE client contact information / client card / client & team flowcharts).
Formulating procedures.
Running performance reports for the team to monitor / gauge deficiencies.
Nurturing team member strengths and identifying areas for improvement.
Account Leads are required to participate in On Call Rotation as well as be available for their team if an escalation arises on a weekend shift / off hours that a team member is working.


Expectations:

Bachelor’s degree in a related field.
4 years leadership experience.
Being coachable.
Career mindset.
Excellent verbal and written communication skills (writing. speaking and listening).
Can convey information effectively.
Ability to work independently as well as with a team.
Effectively prioritizes tasks.
Strong organizational skills and attention to detail.
Proficient in Microsoft 365.
Ability to multitask.

This position will warrant a friendly, outgoing, positive and professional manner with excellent written / verbal communication skills, ability to problem solve & professionally delegate to a team of people. We require experience with Outlook, Word, Excel (Microsoft Office), and Internet Explorer.

Training is provided with in-house software. Individual must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask in a fast-paced service-oriented environment that is focused on growth. Our expectation is that you are career oriented and should be interested in furthering your professional development in our field.


Benefits:

Competitive salary
Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO, and benefits package.
Generous PTO and Paid Holidays.
Medical Insurance at 60% employer/40% employee share.
Family/dependent medical insurance is available.
5 optional voluntary life benefits, as well as an FSA.
Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Salary ranges from $65,4000-$70,000 per year, depending on experience.


Company Overview:

BOSS Facility Services is a national maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering both industry leading services at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base.

Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.

BOSS Facility Services is dedicated to providing our customers with a superior level of service.

Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ's and events.

BOSS Facility Services, Inc., is an equal opportunity employer.


Job Type: Full-time


Pay: $65,000.00 - $70,000.00 per year


Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance


Shift:


8 hour shift


Ability to Relocate:

Hauppauge, NY 11788: Relocate before starting work (Required)


Work Location: In person


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