Technical Support Specialist

Position Summary

NOV’s Pressure Pumping & Cementing (PP&C) Engineering team is leading the transformation of hydraulic fracturing operations with the launch of our next-generation (NexGen) pressure pumping equipment . These cutting-edge systems are powered by advanced drivetrains, designed to deliver higher efficiency, improved safety, and smarter operations in the field.

As the Field Technical Lead , you will be at the forefront of this transformation—supporting the deployment, training, and technical success of our NexGen product line. You’ll serve as the bridge between our customers and NOV’s engineering and product development teams, ensuring seamless implementation, operation, and feedback integration. Your focus will be on supporting complex systems involving electrical distribution, control logic, automation software, and connected field networks , with occasional support for mechanical systems as needed.

You will play a vital role in onboarding customers, training operators, solving real-world technical challenges, and supporting legacy clients in adopting this new technology platform.

Key Responsibilities

Lead technical deployment of NexGen pressure pumping equipment in field operations.

Serve as the primary on-site expert for electrical systems, PLCs, automation controls, and communication networks .

Provide field training and hands-on support for customer operators and technicians.

Develop and deliver training materials, documentation, videos, and manuals tailored to NexGen systems.

Support the adoption of NexGen technology across NOV’s legacy customer base, guiding transitions with both technical and operational expertise.

Collaborate with Engineering and Product Line teams to develop and execute test procedures and field trial programs.

Act as the voice of the customer—collecting field insights, performance data, and feedback for continuous improvement.

Troubleshoot and resolve complex field issues across electrical, software, and mechanical systems.

Provide remote and on-site technical support during commissioning, field trials, and high-impact jobs.

Help define system requirements and propose field-driven product improvements based on real-time experience.

Maintain detailed records and reports to track equipment performance and user satisfaction.

Contribute to internal knowledge transfer by training other NOV field service technicians and engineers.

Qualifications Essential:

8+ years of experience in oilfield operations, with a focus on field-based technical roles.

Hands-on experience with electrical systems, automation controls, and industrial networking .

Familiarity with PLCs, HMIs, SCADA systems, and remote monitoring tools.

Strong communication and documentation skills for both technical and non-technical audiences.

SafeLand USA or equivalent well site safety certification.

Valid passport and willingness to travel up to 60%, including on short notice.

Proficiency with Microsoft Office suite.

Fluent in English (written and spoken).

Desirable:

Technical degree in Electrical, Mechatronic, or Mechanical Engineering.

Experience with pressure pumping and cementing operations.

Experience supporting the deployment of new field technology or control systems.

Ability to interpret technical drawings and system schematics.

Key Competencies

Technical Expertise

Deep understanding of industrial automation, electrical systems, and field communications.

Strong problem-solving skills and ability to make decisions in dynamic environments.

Customer Success

Proven ability to deliver training, support adoption, and ensure satisfaction with new technologies.

Strong interpersonal skills for working with field crews, engineers, and executives alike.

Field Readiness

Comfortable working in rugged environments under time-sensitive conditions.

Clear commitment to safety, professionalism, and operational excellence.

Collaboration & Leadership

Able to serve as a critical link between field teams, customers, and engineering.

Capable of mentoring, training, and guiding other field techs and support personnel.

Why Join NOV?

This is your opportunity to be part of the next chapter in oilfield technology. With NOV’s NexGen equipment, we are rewriting the standards for pressure pumping performance, automation, and reliability. Join us and lead the way in delivering this innovation to the field—supporting customers, influencing product design, and helping shape the future of energy operations.

Competitive Benefits: (visit usbenefits.nov.com for more information about our benefits offerings)