Analyst, E-Call
Houston, TXAbout This Job
Make the most of your talents in a fast-paced environment driven by people who strive for achievement. Enjoy corporate strength, stability, and a rewarding career at a growing industry-leading and diverse operating company with a track record for success. Tap into the professional possibilities of Enterprise Products Company.
The E-Call (811) Analyst provides analytical support for pipeline excavation requests (One Call tickets) received from state One Call centers to determine the proximity to Company pipeline systems and the potential for damage. The work location for this position is at our NW Beltway 8 office. Responsibilities include, but are not limited to:
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Read, research, analyze, interpolate, and process 811 One-Call excavation tickets by using paper, computerized, and mapping systems to determine the location of the requested excavation activity in relation to our pipeline locations.
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Screen phone calls regarding any excavation activity that may impact the integrity of Company pipelines in a timely and accurate manner consistent with defined procedures.
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Respond to customer inquiries for emergency issues pertaining to Company systems.
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Notify appropriate pipeline and/or field technicians of impending excavation activity in their respective areas.
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Disseminate and monitor daily reports for data received.
Qualifications
The successful candidate will meet the following qualifications:
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A minimum of a high school diploma or G.E.D equivalent is required.
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Experience with the industry's One Call system is preferred.
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Experience reading paper maps, computerized maps, and mapping programs is preferred.
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Familiarity with GPS mapping system components and/or ArcGIS is preferred.
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Experience working with PLOTS and PLATS measuring distances and acreage is preferred.
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Proficiency using Microsoft applications, with a strong emphasis on Word, Excel, and Outlook is required.
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Experience working in the energy and/or oil and gas industry is preferred.
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Must be a quick learner with the ability to multi-task in a fast-paced, detail-oriented work environment.
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Must demonstrate professional behavior while in stressful situations and always remain customer focused.
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Experience working in a customer service and/or technical field is preferred.
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Ability to effectively communicate and be able to interface with corporate and field employees, regulatory personnel, and the general public throughout the United States, in a professional manner, both verbally and in writing is required.
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Ability to actively seek information to understand customer circumstances, problems, expectations, and needs is required.
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Ability to effectively prioritize and allocate time to complete work.
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Ability to differentiate color schemes on paper maps and computerized mapping systems is required.
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Must be able to work occasional overtime and holidays.
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Able to work 6:00 AM to 6:30 PM schedule.
Primary Location: USA-Texas-Houston
Shift: Day Job
Travel: No
Unposting Date: Ongoing
Organization: Operations
Job: Pipeline Operations
Job Level: Individual Contributor
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