Metropolitan District Commission

Business Systems Analyst I

LocationHartford, CT
Job Typefull_time

About This Job

The Metropolitan District Commission (MDC) provides quality water supply, water pollution control, mapping, and household hazardous waste collection to eight member municipalities: Bloomfield, East Hartford, Hartford, Newington, Rocky Hill, West Hartford, Wethersfield and Windsor. Additionally, the MDC provides drinking water to portions of Farmington, Glastonbury, East Granby and South Windsor, known as the MDC's non-member towns

Job Summary

The purpose of this classification is to assist higher level classifications with professional administrative work involving the operational support of administrative systems and in the delivery of solutions for technical project requirements. Assists with developing and deploying approved solutions collaboration with business partners and external service providers. Supports changes providing clear communication, documentation and training to users.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supports business groups to advance projects and support business objectives.

Creates, develops and analyzes functional requirements of system to improve business processes.
Manages requirements to ensure that they are documented properly and easy to find for future reference.
Updates requirement traceability information and record requirements status in the course of the project.
Monitors changes to baseline requirements using approved change management processes and tools.
Contributes to the development of test plans and test scripts, and perform test execution.
Coordinates resolution of Enterprise Systems support issues with IT staff, suppliers and functional users.
Maintains support of technical solutions and maintains service levels for the Business.
Assists with information gathering and in the preparation of reports.
Keeps current on new technologies by reading literature, attending conferences and seminars, taking classes, and participating in technical societies, as appropriate.
Performs special assignments, as directed; researches business problems; drafts and presents recommendations.
Attends training sessions, seminars, and staff meetings; and provides training to other District staff as assigned.

Qualifications

Bachelor's degree in Business Analytics, Management Information Systems, Computer Science, Finance, Business Administration, or a related field, supplemented by two (2) years previous experience or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Ideal Candidate Will Demonstrate

Basic understanding of TCP/IP, DHCP, and DNS
Troubleshooting LAN/WAN connectivity issues
Basic understanding of Software-Defined Networking (SDN), network virtualization and centralized control
Familiarity with basic firewall operations, managing security rules
VPN setup and troubleshooting
Desktop, laptop, and mobile device troubleshooting
Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive)
Experience with ticketing or helpdesk management systems
Ability to document and track issues efficiently
Basic understanding of antivirus/antimalware tools
Familiarity with MFA (multi-factor authentication) systems
Familiarity with asset management and inventory systems

Special Requirements

Must have a valid driver's license. Others to be defined based on specific skills being recruited for at the time.

PERFORMANCE APTITUDES

Data Utilization

:Requires the ability to evaluate, audit, deduce, and/or assess data and/or information using established criteria. Includes exercise of discretion in determining actual or proba le consequences, and in referencing such evaluation to identify and select alternatives.

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