G.I.S.

IT System Analyst

LocationGalliano
Job Typefull_time

About This Job

Job Description Company Overview:

Grand Isle Shipyard (GIS) is a premier oil and gas services company providing solutions to the energy sector. We specialize in offshore construction, onshore construction, and maintenance services. With over 75 years of experience, we pride ourselves on our commitment to excellence, safety, and innovation. We are expanding our team to continue driving growth of our fast-paced industry.

Position Summary:

As an IT Help Desk Technician at GIS, you will play a pivotal role in ensuring the smooth and efficient operation of our clients' IT systems. You will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and contribute to the overall success of our IT department.

Responsibilities:

End-User Support: Provide first-level technical support to end-users via phone, email, or in person, ensuring prompt and courteous assistance.
Troubleshooting: Diagnose and resolve hardware, software, and network-related issues promptly and efficiently.
Documentation: Maintain detailed records of support requests, resolutions, and hardware/software inventory.
Hardware Maintenance: Perform hardware maintenance, including system upgrades, installations, and component replacements.
Software Support: Assist users with software installations, updates, and configurations.
Password Resets: Manage user accounts, including password resets and account activations/deactivations.
Network Connectivity: Troubleshoot network connectivity issues, including LAN and wireless connections.
Remote Support: Provide remote assistance to users, utilizing remote desktop tools when necessary.
User Training: Conduct user training sessions and create user guides as needed to enhance end-user IT knowledge.
Security Awareness: Assist in maintaining and enforcing IT security policies, including antivirus and anti-malware measures.
Inventory Management: Maintain accurate records of IT equipment, perform regular inventory audits, and assist with procurement.


Qualifications:

Minimum of 1-2 (3-5+ for Sr.) years of experience as an IT Help Desk Technician or in a similar role.
A bachelor's degree in a relevant field or equivalent work experience (preferred).
Strong knowledge of hardware, software, and operating systems.
Proficiency in troubleshooting hardware and software issues.
Excellent communication and customer service skills.
Familiarity with remote support tools and ticketing systems.
Strong problem-solving skills and the ability to work independently.
Knowledge of IT security best practices is a plus.
Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician) are desirable.


Physical Requirements:

Work Environment: This job operates in a professional office setting. The role may require occasional travel.
Physical Demands: This role requires the ability to sit for extended periods while working on a computer. Ability to occasionally lift and carry up to 20 pounds.

EEOC Statement: Grand Isle Shipyard (GIS) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Company Description

Established in 1948 in Grand Isle, LA, GIS began as a modest company serving the commercial fishing industry. It quickly evolved, entering into the emerging Oil & Gas Industry in the Gulf of Mexico.

Today, GIS services the oil and gas, power, renewables and critical infrastructure industries nationally and internationally. With nearly 3,000 employees, 21 strategically located facilities, and 20 service lines, GIS has the resources to span the complete life cycle of our customers' projects, and the capability to provide solutions in all the markets we service. We align our services with operations from the development stage of major projects, through construction, commissioning, and ultimately decommissioning.

Established in 1948 in Grand Isle, LA, GIS began as a modest company serving the commercial fishing industry. It quickly evolved, entering into the emerging Oil & Gas Industry in the Gulf of Mexico. Today, GIS services the oil and gas, power, renewables and critical infrastructure industries nationally and internationally. With nearly 3,000 employees, 21 strategically located facilities, and 20 service lines, GIS has the resources to span the complete life cycle of our customers' projects, and the capability to provide solutions in all the markets we service. We align our services with operations from the development stage of major projects, through construction, commissioning, and ultimately decommissioning.

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