EPCOR

IT Systems Specialist

Glendale, AZ

Full-time

About This Job

Highlights of the job

EPCOR is hiring for our dynamic IT team as a key technical support specialist, solving hardware, software, and networking challenges. You'll install and configure IT equipment, assist users with troubleshooting, and collaborate with remote teams to optimize systems. As part of exciting projects, you'll deploy new devices, provide hands-on support, and train staff to enhance efficiency. Strong communication skills, technical expertise, and a passion for customer service will set you up for success. If you're a motivated self-starter eager to make a difference, we'd love to have you on board!

What you’d be responsible for

•

Acting as a point of contact for all IT issues and requests for in scope locations.

•

Diagnosing and resolving hardware and software issues

•

Performing IT equipment installs including, but not limited to desktop computers, network equipment, UPS and racks.

•

Working with remote teams to support networking, file access, printing, M365 and application support

•

Supports users with iPhone deployments, migrations, upgrades.

•

Works within both project and operations team as required as well as independently.

•

Project accountabilities include, but are not limited to:

•

Desktop changes

•

Configuration of new desktop/laptop computers following EPCOR procedures.

•

Installation of physical new desktop/laptop as required.

•

Post-implementation support. Assist users either remotely through Teams or by visiting the sites locally in Phoenix as required.

•

Assist with training local staff to support the product once the project is complete; instructions and training materials to be created by EPCOR.

•

Decommission of end of life desktop/laptops (wiping and removing of hard drives)

•

Updating Active Directory (adding and removing machine accounts)

•

Updating IT assets in inventory system

•
Site Visits

•

Review wiring closets

•

Taking inventory of IT assets (eg. Desktops, laptops, printers, routers and switches, cabling, UPS, etc.)

+ Labeling + Updating IT assets in inventory system

•

Teams phone/video conferencing

•

Equipment installation and setup

•

Post-implementation support. Assist users either remotely through Teams or by visiting the sites locally in Phoenix as required.

•

Assist with training local staff to support the product once the project is complete; instructions and training materials to be created by EPCOR.

•

Project support

•

Assessment of existing equipment gathering device information (quantity, make, model, etc.)

•

Conduct standard implementation testing of identified business applications/services. EPCOR to provide test documentation.

•

Post-implementation support. Assist users either remotely through Teams or by visiting the sites as required.

•

Assist with training local staff to support the product once the project is complete; instructions and training materials to be created by EPCOR.

What’s required to be successful

•

A technical diploma in the fields of computing science or information systems technology, or equivalent combination of experience and training in a related field

•

Minimum of four (4+) years of experience in Desktop and Infrastructure support with demonstrated Tier 2 desktop support experience

•

Experience in supporting enterprise-level network infrastructure, including switches and routers

•

Demonstrate a positive attitude, and a focus on maintaining positive customer service relationships. Must also posses a high performance, high discipline, self-starting, safe, accountable, achievement-oriented work ethic.

•

Effective time management skills and ability to prioritize workload

•

Self starter with the ability to take initiative and work independently

•

Available to work evenings and weekends as required.

•

Experienced in application installation and troubleshooting.

•

Experienced in IT equipment physical installation

•

Familiarity with iPhones, including knowledge and experience with iPhones iCloud sync

•

Familiarity with Mobile Device Management processes

•

Knowledge and experience with Microsoft M365, Teams, and Azure

•

Great customer service attitude and a ability to work with end users, field staff and management

•

Experience working with Microsoft best practices.

•

Proficiency in using SCCM to deploy Windows 10/Windows11.

•

Proven ability to work within standard procedures and methodologies, as wells as providing input into procedure and methodology improvement.

•

Proven ability to communicate within the project team and user base, both verbally and in writing.

Availability to travel to various sites in the Phoenix area

Other important facts about this job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.

Please note the following information:

•

A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States.

•

If you are considered for the position, clearance on all applicable background checks (including criminal, driving, and educational) and professional reference checks is required.

•

Clearance on pre-employment drug testing will be required.

Similar Jobs