Moffitt Services

Credit and Collections Manager

Cypress, TX

About This Job

Moffitt Services is a Texas-based fuel and lubricants distributor that is committed to providing quality fuels, lubricants, and superior service to customers that operate heavy equipment, generators, automotive and truck fleets, and more. We offer ultra-low sulfur diesel for on-road and off-road use, biodiesel, Diesel Exhaust Fluid (DEF), gasoline, ethanol, E85, and kerosene as well as a full line of quality lubricants. Since 1947, the Moffitt brand has been synonymous with great service, and we encourage you to see why our customers prefer us over our competitors.

Moffitt Services is looking for an experienced and progressive Credit & Collections Manager who is passionate about leading a Credit & Collections team within a growth-oriented organization. Capable of balancing priorities including credit underwriting, risk analysis and mitigation, debt collection, policy development and implementation. Improve scale and efficiency by evaluating, selecting, and implementing technology and process development.

Essential Duties and Responsibilities

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Manage new customer approval and intake, including credit applications, entity validation, credit references, fuel tax permit/tax status, and set-up in the company’s ERP and other systems.

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Manage customers’ vendor set-up process, including invoice portal set-up and management.

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Establish customer credit rating, limits, and terms, in conjunction with the company’s credit insurance vendor Euler Hermes.

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Implement and manage payment plans for delinquent accounts.

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Update internal systems, as necessary, with contact details, conversations and issues affecting payments.

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Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and calling out red flags to key partners.

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Evaluate and grant exceptions to customer credit limits and terms where warranted.

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Prepare recommendations for increasing or decreasing credit limits based on account holder’s payment history.

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Maintain and report Credit & Collections scoreboard statistics and metrics to Management.

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Maintain a team culture that emphasizes customer service, accountability, quality, continuous improvement, and bias to action while focusing on employee growth and development.

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Personally contact large customers, when necessary, to negotiate new payment terms and/or settlements.

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Send payment demand communications and take legal action pertaining to clients’ accounts.

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Generate reports as requested by management.

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Consult with appropriate personnel when client credit requests exceed established guidelines.

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Proactively monitor client receivables and set weekly targets for the team to prioritize their collection efforts to drive DSO improvement.

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Own bad debt write-off analysis.

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Maintain effective internal controls

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Manage collections process, develop and track KPIs

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Perform other related duties, as required.

Qualifications

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5+ years of AR/Collections experience in high-volume environments

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2+ year(s) experience in leading Credit & Collections team

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Experience with lien notices and lien filings preferred

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Experience with bond and surety claims preferred

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Proficient negotiation skills

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Ability to perform credit analysis and understanding of financial statements

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Strong analytical skills

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Demonstrated leadership & teambuilding skills

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Strong time management and organizational skills

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Ability to remain professional in confrontational conversations

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Excellent written and verbal communication skills

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Demonstrated ability to work cross functionally with all levels of a company, particularly executive sales management

Education

Bachelor’s degree in Finance, Accounting, or Business Management preferred.

Relocation

This position is not eligible for relocation.

Travel Requirements

None

Work Schedule/Benefits

This position is on-site Monday through Friday.

Moffitt Services offers competitive insurance rates through medical, dental, and vision plans; and a 401(k)-match program.

Equal Employment Opportunity Statement

Moffitt Services is an equal opportunity employer, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by the laws.

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