Fulkrum

Customer Portfolio Manager - Renewable Energy

Texas, United States

full_time

About This Job

We have a renewable energy

client seeking to hire a

Customer Portfolio Manager

to join their team

remotely

. In this role, you will lead and manage cross-company teams to drive timely execution of warranty claims, oversee service project management, and ensure compliance with contractual requirements while supporting customer success.

•

Industry:

Renewable Energy

•

Work location:

Remote

•

Workplace:

100% remote

•

Work Schedule:

Monday-Friday / Full-time

•

Work type:

Direct Hire

•

Travel:

10-20%

•

Benefits:

Competitive benefits package and employee programs

•

Visa Sponsorship:

Not available / Candidates must be authorized to work in the US without any sponsorship or visa

Key Responsibilities:

•

Own and manage customer relationships for operating assets and accounts in PV and BESS.

•

Establish and maintain a robust customer escalation program to ensure quick responses to warranty claims.

•

Engage with internal teams to validate all warranty claims and coordinate corrective actions.

•

Lead cross-company teams to execute service-related scopes, ensuring efficient claims processing and out-of-warranty cost recovery.

•

Communicate directly with customers, providing updates and validating expectations.

•

Coordinate with execution teams and supply chain to meet contractual obligations.

Qualifications:

•

Bachelor’s degree in Engineering, Project Management, Contract Management, Supply Chain, or a related field.

•

Minimum 3 years of experience in energy storage systems.

•

At least 2 years of experience in project management within industries such as global OEM, energy storage, battery manufacturing, or system integration.

•

Knowledge of electrical systems installation, construction, and labor estimation.

•

Strong problem-solving, decision-making, and analytical skills in customer service.

•

Excellent written and verbal communication skills.

•

Experience with site construction, electrical safety, and HSE practices.

•

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

•

Previous project management experience in renewables, power generation, or aftermarket equipment delivery.

This is an exciting opportunity for professionals looking to drive customer success in the renewable energy sector!

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