Siemens Energy

Field Service IT Techinician

LocationRaleigh, NC
Job TypeFull-time

About This Job


A Snapshot of Your Day

The Field Service IT Technician (Cybersecurity Focus) will be responsible for providing on-site technical support to our clients, with a particular emphasis on cybersecurity. This role involves troubleshooting, diagnosing, and resolving hardware and software issues, as well as implementing and maintaining security measures to protect client systems. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a customer-centric approach.


How You’ll Make An Impact

Field Service IT Technician is responsible for the environmentally safe performance of service projects.
The candidate will work under the direct supervision and training of senior Service Cybersecurity Engineer within Siemens Energy Transmission Services. The successful candidate will be trained on FACTS (Flexible Alternate Current Transmission Solutions) and HVDC (High Voltage Direct Current) station equipment and controls; to become independent and work with little to no supervision in the future.
Siemens Energy Transmission Services perform maintenance contracts on various high voltage transmission assets required to interconnect power generation and distribution systems. Maintenance contracts that include cyber security services in control and protection devices for FACTS and HVDC stations.
High Voltage transmission assets also perform key role supporting energy transition for more renewables and sustainable energy.


What You Bring

Field Service IT Technician requires associate’s degree in information technology or a related field (Bachelor’s degree preferred) and provide on-site technical support for hardware and software issues.
Install, configure, and maintain IT equipment, including computers, printers, and networking devices and troubleshoot and resolve technical problems efficiently while performing routine maintenance and updates on client systems.
Document service activities and maintain accurate records while collaborating with the IT team to enhance service delivery and client satisfaction.
Educate clients on best practices for IT system usage and maintenance and implement and maintain cybersecurity measures to protect client systems.
Conduct security assessments and vulnerability testing and respond to and manage security incidents and breaches while staying updated on the latest cybersecurity threats and trends with a strong knowledge of computer hardware, software and networking.
Assist in the repair of Flexible Alternating Current Transmission Systems (FACTS) and High Voltage Direct Current (HVDC) equipment, applying own knowledge and experience to resolve problems. Recommend changes or modified procedures to improve performance and customer satisfaction.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.


About The Team


Grid Technologies

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.


Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo


Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.


Rewards

Career growth and development opportunities
Supportive work culture
Company paid Health and wellness benefits
Paid Time Off and paid holidays
401K savings plan with company match
Family building benefits
Parental leave

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