Jetson

Head of Field Training & Jetson University

Vancouver, BC

full_time

About This Job

About Jetson

Jetson is on a mission to accelerate the transition of 100M homes across North America away from burning fossil fuels to sustainable energy use. Here at Jetson, we believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, which can be dramatically reduced by converting to heat pumps, however, adoption lags due to high cost and friction in the retrofit process today. Solving one layer of the value chain won’t move the needle on adoption. Mass adoption will come when it becomes a no-brainer for homeowners to transition. That is why Jetson is building the first fully vertically integrated home electrification company. Jetson will make it simple, transparent and affordable for everyone to get a heat pump.

The Opportunity

We’re looking for a mission-driven, systems-minded Head of Field Training to launch and lead Jetson University. This role will be responsible for designing and delivering a comprehensive, standardized training program for all HVAC technicians, electricians, and plumbers entering the Jetson network.

This isn’t just safety or compliance training. We’re reimagining the way tradespeople think and work — from technical installs of our proprietary hardware, to customer interaction scripts, to embodying the Jetson culture in every home they enter. That means both deprogramming old habits and reprogramming new ones.

This person will build the entire program: curriculum, training delivery systems, certification tracks, in-person bootcamps, LMS platforms, and the trainers themselves.

What You Will Do

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Describe the specific responsibilities and job functions of the role

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Design and launch Jetson University, our central field training platform for skilled trades

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Build and continuously improve a standardized training curriculum covering:

+ Jetson product knowledge (hardware, wiring, refrigerant circuit, controls) + Installation methodology (ductwork, electrical, plumbing best practices) + Customer experience standards + Cultural onboarding (Jetson values, communication style, expectations)

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Develop training tracks by role: HVAC techs, electricians, plumbers, site leads, apprentices

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Own or implement a learning management system (LMS) for digital onboarding and self-guided learning

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Develop and execute a field bootcamp program — 1–2 week onboarding experiences for new hires in regional training centers

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Define and enforce certification and re-certification standards for all field staff

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Build a train-the-trainer program to scale knowledge through regional teams

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Work with Product, Engineering, and Ops to integrate training into real field feedback loops

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Collaborate with Recruiting to assess technical and cultural fit during hiring

What You Bring

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6–10 years in field service training, workforce development, skilled trades education, or technical operations

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Experience building and scaling training programs from scratch, not just maintaining them

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Strong familiarity with HVAC, electrical, or plumbing disciplines — either as a practitioner or trainer

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Proven ability to standardize complex, hands-on work into repeatable methods

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Experience implementing or managing LMS platforms (e.g., LearnUpon, TalentLMS, Thinkific, etc.)

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Exceptional communication and interpersonal skills — must be as comfortable in a mechanical room as in a boardroom

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Comfortable traveling to regional training hubs and pilot markets

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Bonus: experience with field certification programs, trades apprenticeships, or NATE/NAVAC/Red Seal programs

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Bonus: background in solar, energy, home electrification, or franchised trades businesses

Job Type:

Full-time

Pay:

$110,000 - $140,000 per annum

Benefits

Dental care

Extended health care

Vision care

Life Insurance

Disability Insurance

Education Support

Equity

Work Location:

In person -Marlborough or Vancouver

Do you feel like you don't have everything that's listed above but can still do the job? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!

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