Help Desk Coordinator

Job Summary:

The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team. The position follows a first shift schedule for IT support coverage.

Key Responsibilities:

Qualifications & Skills:

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Technical Skills:

o Proficiency with Windows 10 & 11 and troubleshooting.

o Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.

o Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).

o Experience with IT ticketing systems preferred.

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Soft Skills:

o Strong problem-solving and critical-thinking abilities.

o Excellent verbal and written communication skills.

o Patience and ability to assist users with varying technical expertise.

o Strong attention to detail and ability to multi-task.

o Strong customer service skills.

Work Environment:

Benefits: Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:

Health, Vision and Dental Insurance

Work site Wellness Programs

Health and Dependent Care Flexible Spending Accounts

Short-Term and Long-Term Disability Coverage

Tuition and Health Club Reimbursement

Accidental Death and Dismemberment and Life Insurance

Metlife Auto & Home Insurance Program

Adoption Assistance

Training and Development Opportunities

401k and Profit sharing

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)