Spartan Capital Group LLC

Help Desk Manager

Kalamazoo, MI

Full-time

$75,000-$85,000

About This Job

IT Help Desk Manager

Location: Kalamazoo, MI

Employment Type: Full-time | On-site

Salary: $75K - $85K per year

Travel Requirement: 25%

About the Role

A well-established company in Kalamazoo is seeking a IT Help Desk Manager to lead its IT support team. This role requires strong technical expertise, leadership skills, and a focus on process improvement. The ideal candidate will have experience managing helpdesk operations, ensuring timely support, and optimizing IT service delivery in a fast-paced environment.

Key Responsibilities

Leadership & Team Management

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Hire, train, and mentor IT helpdesk technicians.

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Prioritize and delegate support tickets and projects efficiently.

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Conduct performance evaluations, provide feedback, and handle disciplinary actions when necessary.

Technical Proficiency

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Troubleshoot network, hardware, and software issues.

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Manage access controls and security policies.

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Utilize helpdesk ticketing systems (e.g., ServiceNow) to track and resolve IT incidents.

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Oversee IT asset management, including inventory tracking, software licensing, and hardware maintenance.

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Preferred but not required: ITIL, CompTIA A+, or Microsoft certifications.

Process & Compliance

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Manage employee onboarding/offboarding (account provisioning, hardware/software setup).

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Ensure compliance with security policies and regulatory requirements.

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Monitor helpdesk performance metrics and implement process improvements.

Work Requirements & Logistics

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Experience: 3+ years of helpdesk management experience, preferably in a fast-paced industry such as healthcare.

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Travel: 25% travel required.

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Other: Valid driver’s license required.

Equal Employment Opportunity Statement

The hiring company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.