Marriott - Assistant General Manager (AGM)

Summary: Oversees all aspects of the hotel, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. This position will take on many, and sometimes all tasks of the GM, pending the availability of the GM.

Essential Duties and Responsibilities:

1. Ensures all Marriott standards are upheld and executed on a daily basis. AGM will ensure all standards are communicated, understood, achieved and maintained by hotel staff.

2. Performs all operational duties assigned by management company in a satisfactory manner.

3. Creates an operating environment that assures consistent guest satisfaction.

4. Monitors the performance of the hotel through analysis of guest satisfaction systems and financial reports. Initiates corrective action.

5. Prepares weekly reports and sends it to management.

6. Establishes and maintains a plan to motivate, train and develop employees

7. Maintains an appropriate level of community public involvement

8. Works with Sales Manager to execute a marketing and sales plans which increases the hotel’s revenue to owner satisfaction.

9. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

10. Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel.

11. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.

12. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations and requirements of any federal, state or municipal authority.

13. Deals with the general public, customers, employees, union and government officials with tact and courtesy.

14. Plans and organizes the work of others.

15. Accepts full responsibility for managing an activity.

16. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: Typically, directly supervises 15 to 30 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include

interviewing, on-boarding, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE:

LANGUAGE SKILLS: AGMs must have developed language skills to the point to be able to:

COMPUTER SKILLS: AGM must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

•

8 hour shift

Experience:

Ability to Commute:

Work Location: In person