Quality Oil Company

Hotel General Manager

Jacksonville, FL

full_time

About This Job

The General Manager is responsible for the overall success of the hotel. This position is responsible for revenue generation to meet or exceed budget, cost control, maintaining operating and brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness. The General Manager knows the daily operation of each department within the hotel and establishes and maintains a positive employee environment to exceed guest expectations.

Property Audits

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Ensures the property is prepared at all times for quality assurance audits and retains full knowledge of all standards for the brand

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Reviews and walks through a weekly property audit with Chief Engineer and Executive Housekeeper and maintains a minimal number of property audit corrections

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Leads the implementation of all company shopping and telemonitoring programs

Revenue Management

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Manages all sources of revenue (e.g. rooms, food and beverage, telephones, etc.). Knowledgeable of local market segments (sources of business).

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Utilizes multiple tools and resources to maximize room revenues and accurately analyzes market mix

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Accurately forecasts occupancy, average rate, and revenue

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Adjusts rates based on market position and demand while developing an effective program targeted to specific market segments

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Meets or exceeds hotel revenue goals

Marketing/Business Planning

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Develops and implements marketing plans based on position in the market. Directs effective advertising, public relations, promotions programs, social media, and review sites.

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Incorporates key customer groups and market segments into action plans. Revises marketing strategies for changes in competition and market conditions. Uses available resources (e.g. market surveys and hotel history) for business plan

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Accurately predicts the impact of existing and potential competitors on the current market. Reacts quickly to changing market conditions.

Sales Management

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Takes direct responsibility for sales and approving sales action plans

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Interacts with key account executives, anticipates changes in key account needs and adjusts sales strategy to meet them

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Consistently generates innovative sales ideas

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Knows the key accounts and monthly production levels for each salesperson on the staff. Discusses weekly sales, production, bookings, and booking targets with sales staff.

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Involves all key hotel managers in the sales process

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Approves monthly sales reports and submits them to corporate management as required

Community Relations

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Maintains active involvement in community and industry organizations

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Maintains communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce

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Participates in community activities, employee activities, and guest events

Customer Service

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Committed to making every guest happy. Responds promptly to guest complaints. Maintains customer service as the driving philosophy of the property. Schedules time daily to identify the needs of guests. Meets or exceeds complaint goals and maintains hotel standards to meet guest needs.

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Ensures new hires are trained

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Ensures Manger on Duty program is in place and that all managers participate

Budget/Financial Management

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Successfully meets or exceeds budgeted profit margin of the hotel. Maintains the company standard of 30% flow-through or more of revenues in excess of budget to house profit.

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Controls expenses, forecasts revenues/expenses, anticipates revenue/cost problems, and adjusts/maintains the bottom line

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Produces financial reports accurately and on a timely basis

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Submits annual budget on time with only minor revisions. Knows at all times where hotel stands against budget.

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Approves all direct billing accounts based on a thorough review of the credit application and reference information. Maintains accounts to ensure timely billing and payment.

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Ensures all cash control procedures are in place

Asset/Capital Management

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Manages physical assets including preventative maintenance programs

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Maintains property to acceptable consumer standards budget

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Uses ROI to justify capital budget requests and executes capital projects within budget and on time

Human Resources Management

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Manages key managers and assumes direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivating

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Monitors employee scheduling and staffing levels. Approves timecards on a timely basis.

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Completes employee performance reviews on time

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Maintains a positive work environment. Treats employees fairly, consistently, and with respect. Recognizes and rewards excellent performance. Encourages and promotes teamwork. Sets a positive example for all subordinates.

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Ensures all key employees are on personal career development plans to consistently develop talent. Discusses and assists with departmental objectives. Ensures all hotel employees know hotel goals.

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Conducts regular employee meetings and prepares and distributes meeting minutes

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Ensures the hotel is in full compliance with all Federal, State, and Local laws pertaining to Human Resources, Employment, Wages & Hour, Occupational Health & Safety (OSHA), American Disabilities Act (ADA), Hazards Communication (MSDS), and any additional laws that may be applicable

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Ensures all employees are fully trained in emergency procedures

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Ensures key control procedures are in place and are followed

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Continually supports and promotes Quality Hospitality’s history, culture, work, and environment

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Effectively delegates projects and duties

Corporate Office Relations Management

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Maintains favorable relations with Corporate Office staff by responding to Corporate Office staff questions/requests. Develops respect and trust with Corporate Office staff. Anticipates Corporate Office staff requests and consistently supplies accurate and timely financial and operating data. Gives Corporate Office staff accurate and reliable information and completes all month-end reports accurately and on time.

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Influences Corporate Office Staff on capital investments

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Knows how to complete all Quality Oil Company’s formatted computer tasks

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Submits incident reports by the next business day

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Takes appropriate action in response to insurance carrier recommendations sent by the Corporate Office

Requirements

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Prior supervisory and hospitality experience are required

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Prior hospitality management experience is strongly preferred

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Prior experience with hotel computer systems and spreadsheet programs is preferred

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Ability to plan, organize, and lead the activities of others

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Excellent interpersonal and relationship building skills

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Excellent time and project management skills

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Customer-service oriented

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Strong multitasking and organizational skills

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Strong problem solving and critical thinking skills

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Strong initiative and work ethic

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Strong attention to detail

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Ability to work in a fast-paced environment

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Excellent communication skills – both verbal and written

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Valid driver’s license and Department of Motor Vehicles Report

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Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle

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