Mitsubishi Power Americas, Inc.

Operations Support Specialist I

LocationOrlando, FL

About This Job

Mitsubishi Power Americas, Inc. in Orlando, FL is seeking an Operations Support Specialist I.


SUMMARY

Provide accounts administration for Mitsubishi Power Long-Term Service Account Project Managers and Regional Managers. The Operations Support Specialist I is a team support position that requires knowledge of fundamental project management principles, CRM and SAP, organization and developing the application of these principles.


ESSENTIAL DUTIES & RESPONSIBILITIES

Support PMs on parts quoting (CRM)
Bookings and SN creation and tracking
CRM parts opportunity creation and maintenance
Manage all facets of parts shipments and returns
Point of contact for Warehouse and Transportation requests
Preparation of Hot parts repair turnover data
Work/coordinate with LTSA Repair Program Manager as needed
Manage LTSA Brown/Ref contract spares (Parts trac)
Pre-outage planning support: Manage/update pre-outage prep sheet and ensure quality of the process. Support parts availability requirements and establish communication with PMs as well as order fulfillment, transportation, shipping and receiving and other teams as needed to ensure proper planning
Post-Outage planning support: Collect and review post-outage configuration records, closely work with Field Service Project Management and LTSA PM for configuration records receivable and processing
Support other Operations Support Specialists in their duties and responsibilities
Perform sanity checks before parts shipment (Blades and Nozzles)
Support the review of LTSA Parts rotations quarterly and/or post outage
Align SAP demand with parts rotations
Work with internal teams as needed to confirm parts availability
Work with LTSA PMs to log new items in the Warranty tracker. Generate invoices and credit memos to customer
Participate in training courses and programs as they relate to overall business and personal development, as well as product-related developments


OTHER DUTIES & RESPONSIBILITIES

Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources
Support ISO 9001 compliance and initiatives
Participate in proactive team efforts to achieve departmental and company goals
Contribute to building a positive team spirit
Communicate effectively with subordinates and management at all levels
Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties
Maintain the highest degree of honesty and integrity at all times
Perform other such duties as may be required


KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Accredited degree from college or university; or equivalent combination of education and experience equal to four (4) years
Language Skills: Ability to read, analyze, and interpret general business financial statements. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer Skills: Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database


PHYSICAL DEMANDS & WORK ENVIRONMENT

Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas.

Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service as needed.


WHY YOU SHOULD APPLY

Competitive compensation and 401(k) matching
Medical, dental, and vision benefits
Paid time off and holidays
Tuition reimbursement and development opportunities
Collaborative, customer-focused work culture


EEO STATEMENT

Mitsubishi Power Americas, Inc. is an Equal Employment Opportunity (EEO) employer committed to workforce diversity. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.


#LI-ONSITE

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