Representative - Field Customer Service

Job Title: Representative - Field Customer Service

In office Location: Rochester, NY

Reports to: Supervisor - Field Customer Service

The Hourly range for this position is dependent upon experience and location, ranging from: $20.40 - $25.00

Job Summary

This position is responsible for providing superior customer service to all RG&E customers. Customer Representatives communicate about all aspects of customer’s accounts. They process customer payments, perform collections related transactions, perform Department of Social Services transactions, process customer requests for service, handle billing inquires and handle other miscellaneous customer transactions and duties. This position will require travel to two different sites (Sodus, NY and Rochester, NY).

Responsibilities

Skills And Qualifications

Company

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date

March-24-2025