Dead River Company

Routing Specialist

LocationScarborough, ME
Job TypeFull-time

About This Job

Join Our Team - Find Your Future!


Position Summary:

Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.


Essential Functions:

Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.
Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.
Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
Addresses after-hours service requests.
Prepares initial ticket assignment for the next day.
Communicates with Dispatcher regarding:
+ Daily and weekly forecast plan + Assessment of delivery defects (run-outs, near misses, small drops, zero fills)
Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
Helps attain annual market performance goals.


Other Tasks:


Performs other work-related duties as assigned.


Other Attributes Required:

Planning and scheduling skills
Analytical skills
Technology/computer skills
A commitment to exceptional customer relations
Ability to meet deadlines
Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment


Education:

A high school diploma or equivalent is required.


Experience:

Two years of experience in a dispatch environment with computerized dispatch technology is preferred.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

Health Insurance – Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and 10 paid holidays
Tuition Reimbursement for employees and Scholarships and grant for employee’s children
Discounts on our products and services
Work uniform and, boot and prescriptions safety glasses allowance
Paid Training at our State-of-the-art institute
Opportunity for growth!
Opportunities at Several Locations in MA, ME, NH, and VT


Equipment/Software Used:

Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone


Decisions Made:

Decisions are made relating to dispatching petroleum products and customer relations. Complex decisions are made in consultation with the Delivery Manager. Contacts: This position works closely with the Delivery Manager and Dispatcher(s).


Safety Considerations:

Personal safety considerations relate to proper ergonomics while working at a video display terminal. Other safety considerations relate to the dispatching of petroleum products to avoid run-outs and minimize risk associated with delivery during all kinds of weather and varied delivery situations.


Work Environment:

The work environment is a fast-paced office setting.


Physical Requirements Analysis:

The position requires frequent sitting with some standing and walking.
There is frequent use of the hands/arms/fingers to reach, feel, handle paperwork, and input data into a computer
There is frequent communication involving both talking and listening over the telephone or radio and in person
Vision requirements include the ability to read printed and handwritten documents and information contained on a video display terminal.


Weight or Force Moved:

There is seldom a need to lift an object weighing in excess of 10 pounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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