Senior Business Performance Analyst - CX Advanced Data Solutions

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

This role in the Advanced Data Solutions group will support reporting, process improvements, and automation opportunities to the Customer Experience.

This position will facilitate the Customer Experience (CX) strategy by:

Leading discovery efforts to identify gaps in existing processes. Creating and managing those projects end-to-end, from sponsorship, through development, to the stakeholders after implementation. Create complex data models using ETL tools such as Alteryx. Building and maintaining Power BI dashboards that provide visibility to DEV KPIs, Red flag reporting, and other critical metrics in the business. Using a variety of automation solutions to make processes more efficient and/or increase revenue. Train, enable and assist partnering groups to become self-sufficient with new technology used in the process improvement projects implemented in their respective groups. Support BPEM automation in the CX organization. Providing leadership with the integral data and recommendations needed to solve business problems. Providing consultation on complex problems that involve multi-system investigation and cross functional coordination. Defining and developing performance metrics to ensure data integrity as it relates to reporting and analytics. Conducting industry-wide research and analysis. Support Finance, Accounting, Distribution and Rates departments (among others) with ad hoc data requests. Supporting storm related activities.

Required Knowledge, Skills, Abilities & Experience

5-7 years’ experience in data management, utility or similar industry experience required.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Discipline(s): Accounting, Business, Economics, Finance, IT, Data Analytics

Other disciplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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