Solar Service Coordinator

About us:

Founded in 1984, Solar Source is a licensed solar contractor specializing in residential, commercial, and industrial projects. The Solar Source legacy has been trusted by over 60,000 clients since its inception, making Solar Source Florida's most recommended solar company by roofers, builders, and homeowners. These honors were achieved through a steadfast commitment to top-quality products, exceptional service, and reliable support.

The Service Coordinator is responsible for providing an excellent customer experience, and will be the first point of contact for customer questions and issues. The ideal candidate will be passionate about technology and quality, be self-motivated and have a positive attitude with the willingness to assist others.

Qualifications:

•Outstanding customer service skills

•Exceptional written and verbal communication skills

•Motivated self-starter and quick learner with ability to work independently

•Attention to detail and problem-solving skills

•Strong organizational skills and the ability to multi-task

•Good work ethic and positive attitude

•Punctuality and dependability

Responsibilities:

•Providing excellent customer service to existing customers by documenting customers’ concerns, tracking existing service cases, and ensuring that all open cases are completed in a timely manner

•The ideal candidate will work with teammates to make sure that install and warranty obligations and customer expectations are successfully met

•Answer all incoming phone calls with professionalism

•Support service team on a learning and collaborative basis

•Schedule and dispatch workers to appropriate locations according to customer requests and needs, via phone and email

•Document and track service cases with CRM, providing punctual customer and manufacturer follow-ups

•Provide customer service to all customers, both original and non-original Solar Source

•Work with equipment vendors to follow up with field visits and process RMA’s

•Communicate effectively with teammates and managers

•Work as directed, suggesting improvements based on best practices

•Create reports as requested by residential or commercial customers

•Prepare summary of key points to be discussed at regular service meetings

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

Supplemental Pay:

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Bonus opportunities

Experience:

Ability to Commute:

Work Location: In person