CSM America

Supervisor

Atlanta, GA

About This Job

Job Description

Position Title: Supervisor (Operations)

Reports to (Position Title): Site Manager

Location: East Point, GA

Overview

Corporate Services Management (CSM) is an award winning specialized integrated facilities maintenance and cleaning services provider for large showcase Fortune 500 corporate headquarters and other complex commercial, industrial, and government properties. Headquartered in suburban Atlanta, Georgia, the Company provides services to large commercial accounts in and around the Atlanta airport.

Position Summary

The Supervisor will be responsible for all day-to-day activities of Site and the oversight of a team during the shift. Responsibilities will include all aspects of daily leadership, operational productivity, safety, shift planning, and customer service.

Duties & Responsibilities

•

Supervise the work activities of Team Members within assigned area

•

Inspect completed work for conformance to standards

•

Communicate day-to-day job-site objectives to team members using the appropriate programs and tools

•

Leverage CSM tools and technology systems to review, audit, and monitor performance metrics.

•

Train and develop team members within the work team, through the management of training calendar and curriculums

•

Lead and monitor safety training to ensure staff compliance with protocols, reduce workplace hazards, and promote a safe working environment.

•

Oversee and inspect cleaning operations to ensure quality standards, resolve issues, and support continuous improvement across sites.

•

Engage in coaching for the development of team members

•

Provide input into appropriate discipline decisions related to team members

•

Provide input to the team members on performance appraisals and make recommendations on promotion of team members in his/her area

•

Supervisor, train, coach, and develop team members to ensure customers receive excellent service and that team members are engaged in cleaning and maintaining the premises

•

Ensure that time keeping requirements are lawfully upheld during shift

•

Creating shift schedules for CSM staff

•

Oversight of all cleaning activities on airport concourse to ensure that the concourse is properly cleaned in accordance with the customer’s expectations and CSM’s contractual obligations.

•

Additional duties as assigned by management

Qualifications:

Education:

•

High School Diploma, or equivalent preferred

•

Equivalent experience will be considered in lieu of formal education

Experience:

•

Two to four years of leadership experience

Skills:

•

Ability to multi-task an effectively prioritize workload.

•

Professionalism and ability to communicate at all levels of the client organization.

•

Demonstrated ability to manage and resolve complex client situations in an effective manner.

•

Strong organizational, analytical, critical thinking and problem-solving abilities.

•

The ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.

•

Demonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectations.

•

Highly motivated, self-directed and results driven

Physical Demands/Work Environment

•

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

•

These characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

•

Lifting: Must be able to lift 40 pounds, 4 feet high, without the aid of another person.

•

Standing: Must be able to bend, stoop, push and pull in the performance of job duties.

•

Sitting: Must be able to sit/stand for up to a full eight (8) hour shift in the performance of job duties.

•

Walking: Must be able to walk for long periods of time

•

Repetitive movement of hands and fingers, typing or writing.

Job Description

Position Title: Supervisor (Operations)

Reports to (Position Title): Site Manager

Location: East Point, GA

Overview

Position Summary

Duties & Responsibilities

•

Supervise the work activities of Team Members within assigned area

•

Inspect completed work for conformance to standards

•

Communicate day-to-day job-site objectives to team members using the appropriate programs and tools

•

Leverage CSM tools and technology systems to review, audit, and monitor performance metrics.

•

Train and develop team members within the work team, through the management of training calendar and curriculums

•

Lead and monitor safety training to ensure staff compliance with protocols, reduce workplace hazards, and promote a safe working environment.

•

Oversee and inspect cleaning operations to ensure quality standards, resolve issues, and support continuous improvement across sites.

•

Engage in coaching for the development of team members

•

Provide input into appropriate discipline decisions related to team members

•

Provide input to the team members on performance appraisals and make recommendations on promotion of team members in his/her area

•

Supervisor, train, coach, and develop team members to ensure customers receive excellent service and that team members are engaged in cleaning and maintaining the premises

•

Ensure that time keeping requirements are lawfully upheld during shift

•

Creating shift schedules for CSM staff

•

Oversight of all cleaning activities on airport concourse to ensure that the concourse is properly cleaned in accordance with the customer’s expectations and CSM’s contractual obligations.

•

Additional duties as assigned by management

Qualifications:

Education:

•

High School Diploma, or equivalent preferred

•

Equivalent experience will be considered in lieu of formal education

Experience:

•

Two to four years of leadership experience

Skills:

•

Ability to multi-task an effectively prioritize workload.

•

Professionalism and ability to communicate at all levels of the client organization.

•

Demonstrated ability to manage and resolve complex client situations in an effective manner.

•

Strong organizational, analytical, critical thinking and problem-solving abilities.

•

The ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.

•

Demonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectations.

•

Highly motivated, self-directed and results driven

Physical Demands/Work Environment

•

These characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

•

Lifting: Must be able to lift 40 pounds, 4 feet high, without the aid of another person.

•

Standing: Must be able to bend, stoop, push and pull in the performance of job duties.

•

Sitting: Must be able to sit/stand for up to a full eight (8) hour shift in the performance of job duties.

•

Walking: Must be able to walk for long periods of time

•

Repetitive movement of hands and fingers, typing or writing.

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About This Job

Job Description

Position Title: Supervisor (Operations)

Reports to (Position Title): Site Manager

Location: East Point, GA

Overview

Position Summary

Duties & Responsibilities

Qualifications:

Education:

Experience:

Skills:

Physical Demands/Work Environment

Physical Demands

Job Description

Position Title: Supervisor (Operations)

Reports to (Position Title): Site Manager

Location: East Point, GA

Overview

Position Summary

Duties & Responsibilities

Qualifications:

Education:

Experience:

Skills:

Physical Demands/Work Environment

Physical Demands

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