ERCOT

Training Coordinator

Taylor, TX

full_time

$85,685-$145,683

About This Job

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

Job Summary

This position serves as the primary support for the ERCOT Market Training organization by tracking proposed Protocol changes to highlight impacts to training material. In addition, this position is responsible for managing training schedules, keeping the website posting of upcoming training current and managing classes in the learning management system.

Job Duties

•

Broadly applies principles, theories and concepts related to the profession. A seasoned, experienced professional with an in-depth/full understanding of area of specialization.

•

May provide recommendations regarding issues outside the bounds of defined procedures and practices. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

•

Wide latitude for decisions within assignments, programs and projects; impact is generally limited to the project or department.

•

Acts as a resource to advise, and may at times a lead the work of lower level professional and/or support employees. Generally represents the department on projects and may perform in a project leadership role.

Additional Job Duties

•

Track Market changes and identifies impact to ERCOT training material

•

Identifies opportunities and contributes to the design and delivery of market education training to market participants

•

Develops and shares expertise in ERCOT Market Training offerings

•

Demonstrates ability in collaborative problem solving by managing multiple individual schedules and training requirements

•

Assists market participants in registering for ERCOT Market Training classes

•

Manages inbound queries from ERCOT Market Participants about training

•

Assists with projects and process improvements, as necessary, to improve Market Training offerings

•

Assists in the creation and maintenance of documentation, procedures, and training materials

•

Coordinates the drafting and sending of regular Market Notices of upcoming training to ensue Market Participants are informed of current offerings

•

Maintains and expands knowledge of ERCOT market protocols, ERCOT’s operations and business functions as an effective liaison between ERCOT and market participants and ERCOT training opportunities

•

Applies ERCOT protocols and business procedures consistently with all market participants under strict confidentiality

Experience

Level 1: No minimum work experience required

Level 2: Requires minimum 2 years job related work experience in excess of degree requirements

Senior: Requires minimum 5 years job related work experience in excess of degree requirements

Lead: Requires minimum 8 years job related work experience in excess of degree requirements

•

Requires experience with training and development (level 2, Sr, & Lead)

•

Requires technical writing experience (level 2, Sr, & Lead)

•

Prefer knowledge of content management systems (all levels)

•

Prefer experience with Learning Management Systems (LMS) (all levels)

•

Prefer understanding of stakeholder driven market rules change process (all levels)

•

Prefer experience with Microsoft Suite of products (Word, Excel, SharePoint, and Outlook) (all levels)

EDUCATION

•

Bachelor's Degree : Business, Education, or related field (Required)

•

or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION – Taylor, TX:

•

Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management

•

On-site schedules are flexible or may be rotated based on business needs as determined by the Manager

•

Remote work is required to be performed from your Texas residence.

•

Employees may opt to work on-site more than required or 100% of the time

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range

$85,685 - $145,683