Paul Davis Restoration

Business Development Representative

Superior, WI

Full-time

$50,000-$100,000

About This Job

Benefits:

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401(k)

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401(k) matching

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Bonus based on performance

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Company car

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Competitive salary

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Dental insurance

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Health insurance

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Opportunity for advancement

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Paid time off

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Training & development

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Vision insurance

Why Us?

At Paul Davis Restoration we’re more than a company — we’re a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-class

service to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business.

If you’re ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.

Basic Functions:

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Retain, Prospect and Recruit New Strategic Business Relationships

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Grow and Foster relationships with strategic business accounts.

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Onboard and train business relationships

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Create Service Level Agreements with Strategic Business Relationships

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Takes responsibility for communicating to key accounts regarding ongoing projects

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Supports and assists the overall Paul Davis Team

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The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance

Basic Requirements:

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Associate or bachelor’s degree is desired especially in area of Sales, Marketing and Communications

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Experience in marketing, sales, and customer service.

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Highly Organized and versed in prioritization of tasks.

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CRM experience (Salesforce, Luxor, ect.)

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High level written and verbal communicator

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Deal Maker/ closer

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High aptitude in Microsoft office suite

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Dependable transportation

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Smart Phone

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Appropriate Attire

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Fun and Outgoing Personality

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Driven by Results and Growth

Evaluated On:

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Results of New Accounts brought on by the Sales and Marketing Account Manager

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Relationship and Growth Penetration of active current accounts

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Activities in Luxor

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Follow up and Follow Through

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Commitment to entire Paul Davis Team

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Relationships with Vendors and Subcontractors

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Culture and over all attitude

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Skill Development Goals

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Performance in alignment with the job description

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Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise

Overall Primary Duties:

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Face to Face activities with current and new strategic business relationships

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Coordinate Meetings, Lunches, and presentations to educate and probe for win/ win/ win relationships.

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Be the Face of Paul Davis at Associations, Chamber Events, Community Events and commit to being on different committees.

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Be the Hunter and Retainer for Sales with a strong pipeline.

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Retain lasting relationships with key accounts to capture new revenue through new and existing relationships.

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Create and follow Sales Budget weekly, monthly and yearly.

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Keeps Luxor updated with all activities, accounts, companies and contacts (but not limited to)

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Work directly with the Vice President of Sales and Marketing

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Work directly with Sales and Marketing Team

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Work directly with the General Manager

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Work directly with Team Leads and Operations Teams to ensure a positive client experience.

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Grow the Account Relationships based on sales from prior years

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Set proper expectations with accounts

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Recruit new key accounts that align with the Paul Davis way.

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Build, create and execute Service Level Agreements with new accounts

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Teach, Train and Onboard New and Existing Accounts

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Teach, Train and Onboard the Paul Davis Team with New Accounts

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Brand the Paul Davis name by being involved in Association, Chambers and the Community and being committed to boards or committees.

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Review, Update and Manage RMS and Luxor software

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Find and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete.

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Supports ERTPMs and RPMs in setting proper expectations with clients.

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Support’s ERTPM’s and RPMs in Obtaining (where applicable) and ensure collection of all

work authorization and other documentation from clients for all services.

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Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts.

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Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).

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Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account.

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Monitors SEO, Google ad, Pay per Click, website and local service ads

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Support ERTPM’s and RPMs in communicating and building trust throughout each project.

Secondary Duties:

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Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up.

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Participate in on call rotation.

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Participate in Sales and Marketing events

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Manage Emergency Preparedness Plans for Accounts

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Professionally handle and resolve all complaints in a timely fashion.

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Work directly with the Sales and Marketing Team to build long lasting relationships with accounts.

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Provide feedback to other management based on observations from the field and the relationship.

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Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.

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Attend Bi-Weekly Sales and Marketing Team Meetings

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Attend Bi-Weekly GS&R

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Share your office365 calendar with your supervisor on an ongoing basis.

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Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High Level Job Responsibilities Include:

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Participate in emergency services when an “All Hands-On Deck” scenario arises.

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Participate in ongoing problem solving and practicing continuous improvement of the department and company.

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Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.

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Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Hours:

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This is a full-time position.

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Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.

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